[EFFECTIVE DATE 7/14/2025]
This Privacy Policy is being provided to you by Liberty Home Guard LLC and its affiliates (collectively referred to as, “LHG,” “we,” or “us”). Please read through our “Privacy Policy” to learn about what user information we collect through our website, libertyhomeguard.com (the “site”), and how we protect and use such information as it relates to the site and LHG’s products and services (“LHG services”). By using our site or services, you agree to the terms of this Privacy Policy. If you do not agree to this Privacy Policy, you should not use this site or LHG services. We may change this Privacy Policy at any time. We will notify you by updating the effective date at the top of this page. You can review the most current version of these Privacy Policy by clicking on the link at the bottom of the site’s home page.Your continued use of the site after any such modifications constitutes your acceptance of the revised Privacy Policy.
While we strive to protect your information, please be aware that no internet transmission is entirely secure. Messages or information sent through this site or LHG services, including encrypted data like credit card details, could potentially be accessed by others.
Information we collect:
We may collect personal information from you when you request a quote, purchase a service or submit a claim, including but not limited to, full name, mailing address, phone number(s), email address, account login credentials, payment information (where applicable) and other information. We also collect non-personal information such as device type, browser, IP address, and pages visited through cookies and tracking tools.
Use of information:
We may use your information to provide and manage LHG services, process your transactions, communicate with you about your account, send marketing messages, improve the site and customer experience, and/or comply with legal requirements. If you have provided a phone number, you may receive text messages or automated calls, unless you opt out. If you provided an email address, you may receive emails. Consent to receive these communications is not required to purchase products or services.
Communications and consent to contact:
You acknowledge and agree that telephone calls from and to LHG may be monitored and recorded. You consent to receive calls, texts, and emails from or on behalf of LHG using automated technology or prerecorded messages for account-related matters and marketing. You certify that any contact information provided to LHG by you including, but not limited to your name, email address, mailing address, residential telephone number, and/or mobile phone number is true and accurate. You certify that you are the current owner or subscriber of any contact information which you have provided to LHG. You agree to notify LHG of any changes to your contact information before these changes go into effect by phone at 833-543-8860, or by emailing compliance@libertyhomeguard.com.
You agree to indemnify, defend and hold LHG harmless from and against any and all claims, losses, liability, costs and expenses (including reasonable attorneys’ fees) arising from your provision of inaccurate contact information and/or your failure to update your contact information.
You acknowledge that you may incur a charge for calls or text messages by your telephone carrier and LHG is not responsible for these charges.
How to opt out:
You may opt-out of automated calls, emails and/or text messages at any time.
- To opt out of calls, contact 866-984-0274 and follow the prompts to opt out or contact service@libertyhomeguard.com.
- To opt out of texts, reply ‘STOP.”
- To opt out of emails, click the “Unsubscribe” link at the bottom of any email.
Please allow up to (30) days to process “opt out” requests. We may still send non-promotional communications including calls that relate to any transaction, account, service request or other form of relationship with LHG.
Cookies:
We use cookies and similar technologies to improve your experience while using libertyhomeguard.com. Cookies do not contain personal identifiers. You can manage cookie preferences via your browser setting. Disabling cookies may affect some site functionality. For example, the “remember me” function that allows LHG policy users to store their User ID so that they will not have to input that User ID every time they log in from the same computer.
Analytics and Marketing Tools:
We use analytic tools to personalize your experience, improve site performance, design and functionality, customize advertising, and analyze traffic.
libertyhomeguard.com may place small elements of computer code (embedded objects) on our pages to aid our advertising partners to count the number of customers they have referred to this site. LHG may use these objects to further count how many of those referred customers actually elect to and receive a rate quotation. LHG may also use objects placed on other sites to monitor your exposure to LHG’s advertising or other offers online. These objects do not collect any personally identifiable information about you.
We may provide links to third-party websites. Our marketing vendors may use cookies or beacons to provide targeted ads. You can opt out by contacting us.
Third parties:
We do not sell your personal information. We may share your information with service providers and contractors, marketing consultants, legal and financial consultants, claim adjusters, appraisers, and repair professionals, legal or regulatory authorities and/or auditors (when required). All third parties are required to protect your data and use it only for authorized purposes. We are not responsible for their privacy practices. Please review their privacy policies before sharing personal information.
Confidentiality and security:
We use industry-standard physical, technical, and procedural safeguards to protect your information. Access is limited to employees and contractors with a need to know. All employees are subject to confidentiality agreements and training.
Your profile and security:
In order to access certain features or services offered by LHG including those offered through this site, you may be required to open an account including configuring a username and password. You are solely responsible for maintaining the confidentiality of the information you provide us including your username and password and for any and all activity that occurs under your account including when you fail to keep this information secure and confidential. In the case of any unauthorized use of your password or any other breach of security, you agree to notify us immediately. You may be held liable for any losses incurred by us or any other user of or visitor to this site due to the use of your username, and password or account, even if it is unintended due to your failing to keep your account information secure and confidential.
You are strictly prohibited from using anyone else’s login information (username and password) at any time, without the express permission of the holder of that username, password, or account. We will not be liable for any damage or loss arising from your failure to comply with these obligations.
Copyright/Trademark:
Your submissions of any and all files or data, including but not limited to: flash movies, images, logos, audio loops, email, resumes, and other software (“Submissions”) hereby constitutes your agreement to grant LHG a royalty-free, nonexclusive, worldwide, sub-licensable, perpetual license to reproduce, distribute, transmit, modify, adapt, sublicense, and publicly display any such submissions. In addition, you grant us the right to use your name in connection with all advertising, promotional and marketing materials related to you and your submissions.
Children’s Privacy:
Our Services are not directed to children under 13. We do not knowingly collect personal information from anyone under 13. If we become aware that we have collected such data, we will delete it immediately. Parents may contact us to review or delete data at service@libertyhomeguard.com.
International use:
If you access our Site from the European Union or other regions with laws governing data collection, LHG is the data controller of your personal data. Our lawful basis for processing your data includes your consent, fulfillment of a contract, compliance with legal obligations, and/or our legitimate interests, such as improving our services and communications. Your data may be transferred to the U.S. or other jurisdictions with appropriate safeguards. You may have rights under the GDPR including access, correction, restriction, deletion, and objection to processing. To exercise these rights, contact compliance@libertyhomeguard.com. Additionally, you agree to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside.
California Privacy Rights:
If you are a California resident, you have the right to request disclosure of the categories and specific pieces of personal data we collect; request deletion of your personal information, opt out of the sale or sharing of personal data (we do not “sell” data as defined by CCPA), and not be discriminated against for exercising these rights. To make a request, contact us at: service@libertyhomeguard.com and/or 866-984-0274
Using or contacting this site in order to disrupt or damage the site, its contents, security information, LHG operations, or to harass or disparage LHG or its clients or their respective products or services or personnel is strictly prohibited.
Unsolicited email (spam) may not be directed to or through this site.
Disputes and governing law:
This Privacy Policy and the site shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. Any disputes arising out of or relating to the Privacy Policy or use of the site that cannot be resolved amicably will be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules, on an individual basis. This means that you and LHG agree to waive the right to a jury trial or to participate in a class action. This arbitration agreement is governed by the Federal Arbitration Act.
Additional information for users of our website:
LHG is always improving libertyhomeguard.com and evaluating how visitors use this website, including their preferences and common user challenges. LHG may collect data on the navigation of users of the site in order to make libertyhomeguard.com an easy and convenient place to conduct business. LHG’s tools may collect data such as the browser a person uses or which pages are most popular.
If you have privacy or security concerns:
If you have a concern about privacy or security at LHG, we want to hear about it. Email us at service@libertyhomeguard.com.