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By clicking above, you agree that Liberty Home Guard may contact you at the email address and/or phone number provided with information about Liberty Home Guard products. View Privacy Policy and/or Terms of Use.

The Best Reviewed Home Warranty Provider

Frequently Asked Questions

What is a home warranty?

A home warranty is a service contract that covers the cost of repairs and replacements for your home’s systems and appliances when they break down over time from normal wear and tear.

Do I have to get a home inspection before getting a Liberty Home Guard home warranty?

No. Liberty Home Guard doesn’t require a home inspection or any maintenance records to purchase a home warranty plan. Also, we will not refuse coverage due to the age of your home’s systems and appliances.

Can I cancel at any time?

Yes, you can cancel at any time. If your cancellation occurs within the first 30 days of your coverage, we’ll refund your contract fees minus the cost of claims paid, and we will charge a small administrative overhead fee. If you cancel after the 30th day, you’ll receive a prorated refund of your contract fees for the rest of the contract term minus the cost of claims paid, and we will charge a small administrative overhead fee. To cancel your policy with Liberty Home Guard, please log in to your online customer portal and select the ‘Policy Details’ tab. There you will find a link titled ‘Cancel Coverage’. Alternatively, you can also call us at (866) 465-2403 or email us [email protected].

Privacy Policy

The below sets forth our privacy commitment to you and outlines how we collect and use your information, how we protect it, and who can see it. For full details, please read the entire Privacy Policy below.

Your information will not be sold to third parties. We require all third parties who perform services for us to safeguard any customer information and they may only use it in connection with performing those services. We take your privacy seriously and take extra measure to secure and limit access to your information. This includes protecting information for potential, current, and former policyholders. All information we collect that is non-public personally identifiable information (termed “information”) is information that identifies you and is not available to the general public. The following paragraphs will further detail how and when we collect your information.

Information we obtain from you:

During the application, quoting, or claims processes you may give us information such as your:

Name, Address, Phone number, & Email address
Liberty Home Guard (“LHG”) may use an email address you provide us from time to time to notify you of such things as new services, special offers, confirmation of transactions, or assisting you with the completion of a quote. You may select the “unsubscribe” link at the bottom of any Liberty Home Guard email you receive to opt-out of these communications. If you electronically signed our marketing offer notice and provided us with a phone number, LHG may use that phone number to notify you of such things as new services, special offers, or confirmation of transactions. LHG may also leave a message (either pre-recorded or live) on any number you provide us.

How to opt out:

Customers and visitors may elect to stop receiving mobile SMS or voice messaging from us by sending an “opt-out” request to [email protected] or by calling 866-495-6462.

What we disclose:

We will only disclose information about current or former customers as permitted or required by law. Any information that we have about you is maintained in your policy and/or claims records.

We use this information to enable us to process and service your policy; in order to settle claims with your consent or as directed by you. We may also disclose it to organizations or persons that are necessary to perform transactions you request or authorize. We safeguard information about former customers and individuals who’ve received quotes from us to the same extent as we safeguard information about our current policy holders.

Some examples of how we may disclose information:

Exchanging information about you with our agents, appraisers, attorneys, service providers, or other persons who are or will become involved in processing your application and servicing your policy including any claims you may make.

When you make or are involved in a claim, policy information is provided to adjusters and businesses involved in the repair your systems.

If we have determined a need to perform a business, professional or insurance function, we may share information with certain organizations or persons for these purposes. These needs include entities, such as businesses, that help us with administrative functions. If the appropriate state law permits, we may share information with institutions with which we have a joint marketing agreement. All of these entities are obligated to keep information we provide confidential, and only use the information for purposes for which the information was provided.

Organizations conducting actuarial research or audits may receive information from us. For these cases, you will not be individually identified in any research report and the organizations must agree to not re-disclose the information. The information will be returned to us or destroyed when no longer needed.

Confidentiality and security:

Internally, we restrict access to your information to employees who we have determined have a need for the information in order for them to provide products and services to you. Our employees are trained to safeguard customer information, and we require them to sign confidentiality and non-disclosure agreements. We maintain safeguards, including physical, electronic, and procedural safeguards to protect your information from unauthorized access by third parties.

Using or contacting this site in order to disrupt or damage the site, it's contents, security information, LHG operations, or to harass or disparage LHG or it's clients or their respective products or services or personnel is strictly prohibited.

Unsolicited email (spam) may not be directed to or through this site.

Additional information for users of our website:

We are always improving LibertyHomeGaurd.com and evaluate and are interested in how visitors use our website, they’re preferences in using the website, and where they encounter issues. We may collect data on the navigation of users of our site in order to make LibertyHomeGard.com an easy and convenient place to conduct business. Our tools may collect data such as the browser a person uses are which pages are most popular.

We employ the use of cookies to improve your experience while using LibertyHomeGuard.com. Cookies are small files that are stored on your computer. Cookies do not contain personally identifiable information about you.

They help us personalize your experience when you return to our website, and they are required for certain portions of our website. The majority of browsers allow you to determine whether or not you accept cookies, including ours. If you elect not to use cookies, certain LibertyHomeGuard.com features will not work for you such as the “remember me” function that allows our policy users store their User ID so that you won’t have to input that User ID every time you log in from the same computer.

LibertyHomeGuard.com may place small elements of computer code (embedded objects) on our pages to aid our advertising partners count the number of customers they have referred to our site. We may use these objects to further count how many of those referred customers actually elect to and receive a rate quotation. We may also use objects placed on other sites to monitor your exposure to our advertising or other offers online. These objects do not collect any personally identifiable information about you.

We work with marketing consultants who help us maintain and analyse our data, allowing us to better optimize our marketing efforts. They may employ the use of cookies or web beacons to collect information about you. This is in order to provide you with information via email or direct mail regarding products and services that might be of interest to you. By contacting us to opt out, you can choose not to have this information used by our trusted third-party advertising partners.

We also provide some links to third-party websites which are not owned by Liberty Home Guard. Liberty Home Guard does not have control over their privacy practices and procedures and assumes no responsibility in connection with your use of their websites. We suggest that you check the Privacy Policy of any website before you provide any personally identifiable information.

If you have privacy or security concerns:

If you have a concern about privacy or security at Liberty Home Guard, we want to hear about it. Email us at [email protected].

Terms of Use

Introduction:

These terms and conditions (the “Terms of Use”) govern your use of this website (“site”). You agree to be bound by and comply with these Terms of Use by using this site. If you choose not to agree to these Terms of Use, you should exit from this site now and are not allowed to use this site. Liberty Home Guard and all of it's affiliates (collectively referred to as, “LHG,” “we,” or “us”), reserves the right to change these Terms of Use or this site without notice at any time by making such changes to this site. You can always view the most current version of these Terms of Use through clicking on the link at the bottom of this site’s home page.

Please review these Terms of Use, as they state your rights and obligations when using this site as well as LHG’s services. This includes a requirement to arbitrate on an individual basis any and all disputes that cannot be resolved with us through alternative means. As a result, this means that you understand that you waive your rights to litigate through a court, to have a judge and jury to decide your case and to be party to a class or representative action.

General website use and restrictions:

This site provides you with access to information about LHG and enables you to sign up for LHG’s products and services. This includes home warranty products (“LHG services”). The site also provides information for other partnerships with LHG, including employment with LHG, working as a supplier or service provider for LHG, or other partnerships such as but not limited to with real estate agencies.

Use of any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or identical manual process, to access, acquire, copy or monitor any portion of this site or any of it's content, or to in any way circumvent or reproduce the navigational structure or presentation of this site or any of it's content is strictly prohibited. To obtain or attempt to maintain any materials, documents or information through any means not intentionally made available through this site is strictly prohibited and we reserve the right to bar such activity.

You are not allowed to attempt to gain unauthorized access to any feature or portion of this site or LHG services, or any other networks or systems connected to this site or LHG services or to any of our servers or any of LHG services by hacking, password “mining” or any other illegitimate processes.

For this site or any network connected to this site you are not allowed to probe, scan, test the vulnerability, or attempt to breach the authentication measures. You agree not to use any software, routine, interference protocol or device to interfere or attempt to interfere with the proper working of this site or any transaction or sanctioned action being conducted on this site, including any other person’s use of this site.

You may not use this site or any of LHG services or content for any unlawful purposes or purposes that are prohibited by these terms of use including to solicit the performance of any illegal activity or other activities that infringes upon the rights of others.

We are not able to guarantee and do not guarantee or warranty that files made available through this site for downloading or LHG services will be free of viruses, Trojan horses, worms, infections, or other code that contains destructive properties. By accessing this site, you acknowledge and affirm that it is your sole responsibility to take appropriate measures to safeguard and ensure that any and all files obtained through this site are free from such contamination.

Third-party website links:

Links to third-party websites on this site are provided as a convenience to you and not as an endorsement by us of the entities or the content of any of these third-party websites that are linked. We are not responsible for the content nor do we control the content of any third-party websites and make no representations regarding the accuracy or content of these third-party websites. Proceeding to access any linked third-party websites is at your own risk.

Your privacy and protection of your personal information:

Please read through LHG’s “Privacy Policy” to learn about what user information we collect, and how we protect and use such information as it relates to the site and LHG services. By using this site and providing information through LHG services you are acknowledging and agreeing that these internet transmissions are never completely private or secure. Any message or information you send to us through this site or LHG service could be intercepted and may be read by others, even if there is notice that a particular transmission is encrypted (for example, credit card information).

Agreement to be contacted and telephone communications:

You acknowledge that telephone calls from and to LHG may be monitored and recorded and agree to such monitoring and recording.

You agree that any contact information provided to LHG by you, including your name, email address, mailing address, residential telephone number, and/or mobile phone number is true and accurate. You verify that you are the current owner or subscriber of any telephone number which you have provided to us. If any of your contact information changes, including your telephone numbers, you agree to notify us before these changes go into effect by phone at 866-495-6462, or by emailing [email protected].

You agree to indemnify, defend and hold us harmless from and against any and all claims, losses, liability, costs and expenses (including reasonable attorneys’ fees) arising from failure to update your contact information (including your telephone number), your voluntary provision of a telephone number that is not your own, and/or from your violation of any federal, state or local law, regulation or ordinance.

By voluntarily providing your telephone number(s) to LHG, you acknowledge that you expressly agree to receive pre-recorded voice messages and/or text messages or auto dialled calls from us related to offers, your account, any transaction with us, and/or your relationship with LHG. You also agree that LHG may obtain, email addresses, mailing addresses and phone numbers provided by you directly or obtained through other lawful means, and you agree to be contacted via that information. Such emails, phone calls and text messages include communications such as, confirmation of service requests, and account updates. You agree that even if you cancel your account and/or terminate your relationship with us, except if you opt-out, as provided below. Consent to receive automated marketing calls, texts, and emails is not conditional on purchasing any goods or services. Calls or text messages to you may be made by or on behalf of LHG even if your telephone number is registered on any state or federal “Do Not Call” list. You acknowledge that you may incur a charge for these calls or text messages by your telephone carrier and if you do that LHG is not responsible for these charges.

You may opt-out of automated text messages at any time. Listen to the prompts on the message and select the option to opt-out in order to opt out of automated telephone calls. Opt-out requests can take up to (30) days to process. If you do opt out of automated calls, we reserve the right to make non-automated calls to you including calls that relate to any transaction, account, or other form of relationship with us.

Your profile and security:

In order to access certain features or services offered by LHG including those offered through this site, you may be required to open an account including configuring a username and password. You are solely responsible for maintaining the confidentiality of the information you provide us including your password and for any and all activity that occurs under your account including when you fail to keep this information secure and confidential. In the case of any unauthorized use of your password or any other breach of security, you agree to notify us immediately. You may be held liable for any losses incurred by us or any other user of or visitor to this site due to the use of your username, and password or account, even if it is unintended due to your failing to keep your account information secure and confidential.

You are strictly prohibited from using anyone else’s login information (username and password) at any time, without the express permission of the holder of that username, password, or account. We will not be liable for any damage or loss arising from your failure to comply with these obligations.

Trademarks:

Liberty Home Guard LLC, all of it's associated logos including but not limited to the home guard icon, libertyhomeguard.com, and certain other trademarks used on this site and as part of LHG services are trademarks of LHG or it's affiliates, registered in the United States of America and many other countries. Absent a written license agreement from us in each instance of use, you may not use these trademarks or any other trademarks belonging to LHG or it's affiliates except for descriptive purposes. Other trademarks used on this site are the property of their respective owners and are used in this site solely for descriptive purposes.

Mention on this site of trademarks held by other parties should not be construed as a challenge to such trademarks’ status or ownership.

Copyright:

The entire contents of this site, including but not limited to: graphics, logos, text, images, audio clips, digital downloads, button icons, flash movies, data compilations and software, are the property of LHG, it's content suppliers, affiliates or it's clients and are protected by domestic and international trade dress, patent, copyright and trademark laws and various other intellectual property rights and unfair competition laws collectively, (“Content”). LHG grants you non-transferable, nonexclusive, limited permission to display and access the content solely on your personal devices and for your personal use. Any and all commercial use content is strictly prohibited. If you modify the content in any way this permission of use is revoked and you are prohibited of using such modified contact. You must keep intact all copyright, trademark and other proprietary items. Modifying, copying, reproducing, uploading, posting, transmitting or distributing any content on the site contents without our prior express written consent is strictly prohibited.

Your submissions of any and all files or data, including but not limited to: flash movies, images, logos, audio loops, email, resumes, and other software (“Submissions”) hereby constitutes your agreement to grant LHG a royalty-free, nonexclusive, worldwide, sub-licensable, perpetual license to reproduce, distribute, transmit, modify, adapt, sublicense, and publicly display any such submissions. In addition, you grant us the right to use your name in connection with all advertising, promotional and marketing materials related to you and your submissions.

International use:

Given the global nature of the internet, you agree to comply with all local rules, including, without limitation, rules about the internet, data, email, privacy, copyright and trademark infringement. Additionally, you agree to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside.

No warranty:

LHG services, the site and content are provided “as is” and are provided without any representation or warranty whether express, implied, or statutory. We explicitly and specifically disclaim any implied warranties of merchantability, title, fitness for a specific purpose, and noninfringement.

Without limiting the foregoing, we do not represent or warrant that this site or LHG services will be accessible without disruption or interruption or that this site, LHG services and content, or the server that makes the site and LHG services available are free from omissions, errors, defects, viruses, other harmful components, or design flaws. Your use of the site and LHG services is at your own risk. Some states do not allow the disclaimer of implied warranties, in which case portions of this disclaimer may not apply to you.

Limitation of liability:

In no event will we be liable, whether in contract, warranty, tort (including negligence, whether active, passive, or imputed), product liability, strict liability, or other theory, to you or any other person for any damages (including, without limitation, any direct, indirect, incidental, special, exemplary, punitive, or consequential damages), arising out of or in connection with any use of, the inability to use, or the site, LHG services or content, even if we have been advised of the possibility of such damages. Some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, in which case portions of this limitation may not apply to you. In no event will we be liable or responsible for any errors or omissions in the content, including, without limitation, errors in pricing or availability of services and products, or damages that may result from misrepresentation by another user of this site or LHG services.

Indemnification:

You agree to indemnify, hold harmless and defend LHG, it's parent, affiliates, shareholders, agents, licensors, suppliers and any third-party information provider to this site, together with their officers, partners, directors, owners and employees (collectively, the “LHG Released Parties”), from and against all losses, expenses, damages and costs, including attorney’s fees, resulting from: (a) any violation or breach of these Terms of Use (including negligent or wrongful conduct) by you; or (b) your use and access of the site and LHG services.

Violations of these Terms of Use:

If we determine that you have violated these Terms of Use or other agreements or guidelines which may be associated with your use of this site and/or LHG services, you agree that we, in our sole discretion and without prior notice, may terminate your access to this site and/or LHG services and/or block your future access to this site and LHG services. You also agree that any violation by you of these Terms of Use will constitute an unfair and unlawful business practice, and will cause irreparable harm to us for which monetary damages would be inadequate; and you consent to our obtaining any injunctive or equitable relief that we deem necessary or appropriate in such circumstances. These remedies are in addition to any other remedies we may have at law or in equity.

You agree that we, at our sole discretion and without prior notice, may terminate your access to this site and/or LHG services for cause, which for example includes: (1) requests by law enforcement or other government agencies, (2) a request by you (self-initiated account deletions), (3) discontinuance or material modification of this site or any LHG services offered on or through this site, or (4) unexpected technical issues or problems.

Resolution of disputes; arbitration:

Governing law/disputes. These Terms of Use shall be governed by and construed in accordance with the laws of the State of New York without application of conflict of laws rules. Venue for all claims not subject to arbitration shall be in state or federal courts located in Brooklyn County, New York.

Resolution of any dispute. In the event of a dispute between us and you, it is our desire to provide you with an efficient, unbiased, and cost-effective means of resolving the dispute. Most concerns can be easily and quickly addressed to the customer’s satisfaction by contacting our customer service department. Our contact info can be found in the contact us link at the top of our home page, libertyhomeguard.com. If there is an issue that must be resolved the following terms describe how both of us will proceed:

Limitation of legal remedies:

Instead of suing in court, you and we each agree to arbitrate disputes on a bilateral (individual) basis. Us and you agree that any dispute, controversy, or claim that comes out of your use of this website, it's content, or LHG services (collectively “Claims”) which cannot be settled by mutual agreement of the parties shall be resolved by one arbitrator through binding arbitration. This agreement to arbitrate is intended to be broadly interpreted. It includes claims based in contract, tort, statute, fraud, misrepresentation or any other legal theory. The arbitrator’s decision and award is final and binding, with some exceptions under the Federal Arbitration Act, 9 U.S.C. 1, et seq., and judgment on the award may be entered in any court with jurisdiction.

Class action waiver:

Any claim must be brought in the parties’ individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, multiple plaintiffs, or similar proceeding (“Class Action”). The parties expressly waive any ability to maintain any class action in any forum. The arbitrator shall not have authority to combine or aggregate similar claims or conduct any class action nor make an award to any person or entity not a party to the arbitration. Any claim that all or part of this class action waiver is unenforceable, unconscionable, void, or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator. The parties understand that they would have had a right to litigate through a court, to have a judge or jury decide their case and to be party to a class or representative action, however, they understand and choose to have any claims decided individually, through arbitration.

Mandatory arbitration procedures:

The parties agree to mediate in good faith, before resorting to mandatory arbitration. Unless you make written application to LHG and LHG agrees in writing to allow you to bring a small claims lawsuit against LHG solely in your individual capacity, any claim, dispute or controversy, regarding any contract, tort, statute, or otherwise (“Claim”), arising out of or relating to this agreement or the relationships among the parties hereto shall be resolved by one arbitrator through binding arbitration administered by the American Arbitration Association (“AAA ”), under the AAA commercial or consumer, as applicable, rules in effect at the time the Claim is filed (“AAA Rules”). Copies of the AAA rules and forms can be located at www.adr.org, or by calling 1-800-778-7879. The arbitrator’s decision shall be final, binding, and non-appealable. Judgment upon the award may be entered and enforced in any court having jurisdiction. This clause is made pursuant to a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act. Neither party shall sue the other party other than as provided herein or for enforcement of this clause or of the arbitrator’s award; any such suit may be brought only in Federal District Court for the district or, if any such court lacks jurisdiction, in any state court that has jurisdiction. The arbitrator, and not any federal, state, or local court, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, unconscionability, arbitrability, enforceability or formation of this agreement including any claim that all or any part of the agreement is void or voidable. However, the preceding sentence shall not apply to the clause entitled “Class Action Waiver.”

Choice of law:

The arbitration will take place in Brooklyn County, New York or in the county in which you reside. The Federal Arbitration Act will govern the interpretation, applicability and enforcement of this arbitration agreement. This arbitration agreement shall survive termination of these Terms of Use.

Exception. Any claim or action for indemnification, contribution, interpleader or injunctive relief arising out of a claim shall not be subject to arbitration.

Additional terms:

Our failure to insist upon or enforce strict performance of any provision of these Terms of Use shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of these Terms of Use. We may assign our rights and duties under these Terms of Use to any party at any time without notice to you. If any of these terms shall be deemed invalid, void or, for any reason, unenforceable, that term shall be deemed severable and shall not affect the validity or enforceability of any remaining term. Any rights not expressly granted herein are reserved.

Entire agreement:

These Terms of Use constitute the entire agreement between you and us regarding the site and the LHG services. These Terms of Use supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us regarding this site and the LHG services. No modification of these Terms of Use will be effective unless we authorize it.