Your information will not be sold to third parties. We require all third parties who perform services for us to safeguard any customer information and they may only use it in connection with performing those services. We take your privacy seriously and take extra measure to secure and limit access to your information. This includes protecting information for potential, current, and former policyholders. All information we collect that is non-public personally identifiable information (termed “information”) is information that identifies you and is not available to the general public. The following paragraphs will further detail how and when we collect your information.
Information we obtain from you:
During the application, quoting, or claims processes you may give us information such as your:
Name, Address, Phone number, & Email address
Liberty Home Guard (“LHG”) may use an email address you provide us from time to time to notify you of such things as new services, special offers, confirmation of transactions, or assisting you with the completion of a quote. You may select the “unsubscribe” link at the bottom of any Liberty Home Guard email you receive to opt-out of these communications. If you electronically signed our marketing offer notice and provided us with a phone number, LHG may use that phone number to notify you of such things as new services, special offers, or confirmation of transactions. LHG may also leave a message (either pre-recorded or live) on any number you provide us.
How to opt out:
What we disclose:
We will only disclose information about current or former customers as permitted or required by law. Any information that we have about you is maintained in your policy and/or claims records.
We use this information to enable us to process and service your policy; in order to settle claims with your consent or as directed by you. We may also disclose it to organizations or persons that are necessary to perform transactions you request or authorize. We safeguard information about former customers and individuals who’ve received quotes from us to the same extent as we safeguard information about our current policy holders.
Some examples of how we may disclose information:
Exchanging information about you with our agents, appraisers, attorneys, service providers, or other persons who are or will become involved in processing your application and servicing your policy including any claims you may make.
When you make or are involved in a claim, policy information is provided to adjusters and businesses involved in the repair your systems.
If we have determined a need to perform a business, professional or insurance function, we may share information with certain organizations or persons for these purposes. These needs include entities, such as businesses, that help us with administrative functions. If the appropriate state law permits, we may share information with institutions with which we have a joint marketing agreement. All of these entities are obligated to keep information we provide confidential, and only use the information for purposes for which the information was provided.
Organizations conducting actuarial research or audits may receive information from us. For these cases, you will not be individually identified in any research report and the organizations must agree to not re-disclose the information. The information will be returned to us or destroyed when no longer needed.
Confidentiality and security:
Internally, we restrict access to your information to employees who we have determined have a need for the information in order for them to provide products and services to you. Our employees are trained to safeguard customer information, and we require them to sign confidentiality and non-disclosure agreements. We maintain safeguards, including physical, electronic, and procedural safeguards to protect your information from unauthorized access by third parties.
Using or contacting this site in order to disrupt or damage the site, it's contents, security information, LHG operations, or to harass or disparage LHG or it's clients or their respective products or services or personnel is strictly prohibited.
Unsolicited email (spam) may not be directed to or through this site.
Additional information for users of our website:
We are always improving LibertyHomeGaurd.com and evaluate and are interested in how visitors use our website, they’re preferences in using the website, and where they encounter issues. We may collect data on the navigation of users of our site in order to make LibertyHomeGard.com an easy and convenient place to conduct business. Our tools may collect data such as the browser a person uses are which pages are most popular.
LibertyHomeGuard.com may place small elements of computer code (embedded objects) on our pages to aid our advertising partners count the number of customers they have referred to our site. We may use these objects to further count how many of those referred customers actually elect to and receive a rate quotation. We may also use objects placed on other sites to monitor your exposure to our advertising or other offers online. These objects do not collect any personally identifiable information about you.
If you have privacy or security concerns:
If you have a concern about privacy or security at Liberty Home Guard, we want to hear about it. Email us at [email protected].