Forbes Names Liberty Home Guard Best Home Warranty for Customer Service

When a pipe bursts at 2 a.m. or a furnace fails on the coldest night of the year, your home warranty is only as good as the company standing behind it. That’s why we’ve always put customer service at the center of everything we do  and it’s why we’re incredibly proud to share that Forbes has recognized us for it.

After a rigorous evaluation of 19 home warranty providers and 58 plans  analyzing coverage features, pricing, consumer sentiment, and customer support  Forbes named Liberty Home Guard the Best Home Warranty for Customer Service. This recognition isn’t something we take lightly. It reflects the commitment of every person on our team and the trust our customers place in us every day.

What We Do Differently

We’ve always believed that homeowners deserve better than the industry standard. Here’s what sets our service apart:

• We’re Available 24/7: Emergencies don’t keep business hours  and neither do we. Our customers can file a claim any time of day or night by phone, through our online portal, or via our mobile app.
• We Answer Fast and Act Faster: We answer customer calls in under 30 seconds, and our technicians typically arrive within 24–48 hours of a filed claim. We know that when something breaks at home, every hour matters.
• You Choose Your Technician: We don’t believe in locking homeowners into a restricted contractor network. Our customers have the freedom to work with the trusted professionals they already know  a flexibility that most competitors simply don’t offer.
• 20,000+ Vetted, LHG-Certified Contractors: For customers who prefer to use our network, every technician is licensed and LHG-certified. We hold our contractors to a high standard because our customers deserve nothing less.
• Our 365-Day Workmanship Guarantee: Our newest contracts back every repair with a full one-year workmanship guarantee. For context, competitors like First American Home Warranty offer just 30 days  we offer more than ten times that coverage. See how we stack up when choosing the best home warranty for your home.
• We Pay Our Contractors the Same Day: We pay our service providers faster than anyone else in the industry. That means stronger contractor relationships  and faster, more reliable service for our customers.
• No Concern Goes Unresolved: We have a formal escalation path to upper management so that if a customer ever feels unheard, there’s a clear and direct route to get them the resolution they deserve.

The Philosophy Behind Everything We Do

We didn’t build Liberty Home Guard to be just another home warranty company. From day one, our mission has been to put the customer at the center of every decision we make  every policy, every claim, every interaction.

“For us, the customer is everything. We revolve around them like they are our sun.”

  Benjamin Joseph, Co-CEO, Liberty Home Guard

That’s not a tagline  it’s how we operate. And the Forbes recognition tells us that our customers and our results speak for themselves.

How Forbes Made Their Determination

Forbes’ evaluation was thorough and independent. Their team assessed 19 home warranty companies across 58 plans, looking at coverage features, claim accessibility, customer support responsiveness, consumer sentiment, contractor quality, workmanship guarantees, and overall value. If you have questions about home warranties and what to look for, we’ve got answers.

We earned the top customer service designation by outperforming the field across nearly every dimension that directly affects the homeowner experience  from the moment a customer calls us to the moment their repair is complete and guaranteed.

This isn’t the first time our work has been recognized. Forbes has also highlighted us for best cost plan options, and we’ve earned accolades from U.S. News and World Report and NerdWallet as well. Each recognition reinforces what we’ve always believed: doing right by our customers is the only way to build a company worth being proud of.

Thank You to Our Customers

This award belongs as much to our customers as it does to us. You’ve trusted us with your homes, shared your feedback, and held us to a high standard  and that’s made us better. We’re grateful for every review, every referral, and every opportunity to show up for you when it matters most.

We’re proud of what we’ve built  and we’re just getting started.

Ready to experience the difference? Learn more about home warranty coverage costs or find the right plan for your home  and see why Forbes named us the best in customer service.