Frequently Asked Questions (FAQ)

A home warranty is a service contract that covers the cost of repairs and replacements for your home’s systems and appliances when they break down over time from normal wear and tear.

It’s simple, you can select the coverage plan of your choice that is the best fit for your home and budget.

When you request service for a covered item, you will be charged a pre-set fee in order to initiate the service request.

With an LHG home warranty, when a covered item needs repair, simply follow these steps:

• File a claim online or call.
• After paying your set fee, we’ll put you in contact with a local contractor to schedule your appointment.
• After officially diagnosing the problem, the contractor will contact us to make sure the issue is covered by your plan.
• If everything checks out, the contractor will then repair or replace the item in question.
• Afterwards, we’ll check in with you by email or phone to make sure you’re happy with the job.

Liberty Home Guard offers 3 different plans depending on the coverage your home needs. The Total Home Guard is a combination of both our Appliance Guard and Systems Guard plan. It is our most comprehensive and most economical.

We offer add-ons to each plan. Check HERE for our Home Warranty Plans & Policies page to learn more about everything we cover.

A home warranty covers the costs of repairs and replacements of major home appliances and systems. Home systems, for example, include plumbing, electrical, and HVAC.

Homeowners insurance provides coverage if theft or natural disaster hits.

Once you sign up for an LHG policy, you will receive an email with instructions on how to register your account that will include your username and password.

Once your coverage kicks in, schedule a request online any time HERE. You can also dial 833-LHGUARD (866) 396-5837 for your request.

You can check any job’s status by logging into your account HERE.

If we determine your covered item is beyond repair, we’ll offer a replacement or find you another solution that works for your situation.

We work with licensed contractors in your area who have been regularly evaluated by customers to meet our high standards.

We offer an array of home warranty plans to cover the most important systems and appliances in your home. Click HERE for an overview of our plans and to see which appliances we cover. You can also check out a sample contract HERE.

Yes, there are some limitations to what a home warranty plan can cover. Home warranties cover breakdowns that occur due to normal wear and tear. For example, if a fan in your AC unit breaks due to natural use, LHG would cover the replacement. However, if that AC was broken from human misuse or a natural event, it would not fall under our coverage.

No, it doesn’t. You can get an LHG warranty plan no matter the age of your appliances.

You can start requesting service after 30-60 days depending on the coverage you purchase. If you purchased your plan while buying your home, ask your agent about whether or not we start coverage on the day the escrow closes.

LHG seeks to empower its customers, enabiling you to find the contract term that is right for you. You can purchase a policy that is month-to-month, annual, or multi-year. Our multi-year plans provide the most value, call us toll free at (866) 396-5837 to find out more.

If you have set up automatic payments with us, we will send your new contract 30 days before the old one expires. If you are not on an automatic payment system, you can continue coverage by logging into your account or calling us toll-free at  (866) 396-5837.

Yes, you can cancel at any time. If your cancellation occurs within the first 30 days of your coverage, we’ll refund your contract fees minus the cost of claims paid, and we will charge a small administrative overhead fee. If you cancel after the 30th day, you’ll receive a prorated refund of your contract fees for the rest of the contract term minus the cost of claims paid, and we will charge a small administrative overhead fee.

To cancel your policy with Liberty Home Guard, please log in to your online customer portal and select the ‘Policy Details’ tab. There you will find a link titled ‘Cancel Coverage’. Alternatively, you can also call us at (866) 465-2403 or email us [email protected].

No, we do not have a limit, although some coverage limitations, such as cost caps, may apply.