Liberty Home Guard Reviews

Liberty Home Guard Reviews & Ratings Liberty Home Guard

Homeowners across the country choose, trust, and recommended Liberty Home Guard Home Warranties over any other provider in the nation.

Henry Martin was awesome to work with, very clear explaining terms and conditions, very helpful answering my questions, and now I am a customer - Thanks Henry! Update 4/25/24: Jeremy Collins was a hug...
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- Jennifer B, May 8, 2024
Liberty Home Guard came through again!! Thank you Raina, John V., Carlos & Lilly for your patience, understanding and your professional handling of my claim.
- Karen L, May 8, 2024
Talking with a kind and helpful customer service person like luis gomez can actually make you feel better in your confusion Liberty home guard will grow to the highest with such a customer service per...
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- Ubaka S, May 7, 2024
Home Warranty Reviews Honesty & Transparency

From inception, HONESTY & TRANSPARENCY have always been one of our guiding principles. We understand the needs of our customers and we truly do care. We are licensed and sanctioned by State Regulators and we are here to help, not hurt. Many other companies take advantage of customers, that's why we compel you to DO YOUR RESEARCH before deciding which Home Warranty company is right for you.

Great Warranty Company to work with. They pay on time, customer service is on point and they do listen to vendors reports/feedback.
- AJ Appliance Repair, May 7, 2024
Noel Acosta was very helpful with getting the correct information in about pricing for equipment replacement. also helped with payment process for diagnostic fee. Thanks for all your help.  
- Ronnie S, May 7, 2024
Nai was my customer service rep when I called Liberty home guard. She was pleasant knowledgeable and professional . Thanks Stacie
- Stacie F, May 7, 2024
I have been working with LHG for 2 years now. They have an outstanding team. Lori Smith and many associates at LHG are amazing friendly and helpful. I would recommend them to anyone looking for reliab...
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- Jalissa R, May 6, 2024
I am a CA C20 Contractor that wanted to get work from Liberty Home, call one of the agent name Noel he helped us to create a work schedule, dispatch and Authorization and described all of the terms an...
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- Fazil F, May 6, 2024
Very friendly and effective home warranty company. One of the best home warranty companies that we are partnered with. Francisco, Noel, Rose, Junior, Diana Flowers, Christi Salcedo and many associates...
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- Ruffin & Robinson LLC, May 6, 2024
Pleasure working with them and specially with the amazing team Francisco and Rose always go out of their way to help us.  
- Aaron S, May 6, 2024
Sign up was quick and very easy. My agent was friendly, knowledgeable and their platform seamlessly syncs between online and telephony experience. I look forward to having them support my home care ne...
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- Damali M, May 6, 2024
Mia, was super helpful and very polite and patient to help me out with my questions and issues on the claims assignment. I hope to talk to her again simply because she was very very helpful and profes...
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- Divya W, May 5, 2024
Eddy was very friendly, understanding, helpful and vey knowledgeable about Liberty Home Guard products  
- Raga G, May 5, 2024
The dishwasher was replaced with one I found online. A little confusion about the timing of the installation caused a glitch but was resolved. Overall this was a good experience.  
- Dr.Bill, May 5, 2024
The guy I spoke to.seemed very knowledgeable in the program. Answered all of my questions without a problem. David ventura, you're the man, thanks.  
- Patrick R, May 5, 2024
Erick Williams was friendly and professional. He answered all our questions and resolved our issues. We appreciate his help and rate his service as excellent with five stars * * * * *
- Delores B, May 4, 2024
I cannot express adequately how happy I am to have Liberty Home Guard. I recently needed a plumber to unplug my kitchen sink. It took less than 5 minutes to receive approval for the work once the plum...
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- Debbie T, May 4, 2024
Luis Jaquez was a great help and a pleasure to work with. I would highly recommend Liberty Home Guard for its home warranty service.
- Naje S, May 4, 2024
Jaylen Wong helped me have a great experience he really helped me out with my claim!  
- Hannah, May 3, 2024
Update: after being ghosted by a contracted technician who never returned with the promised part, I called customer service. Kato Nunez was extremely helpful. He quickly analyzed the situation and too...
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- Bill B, May 3, 2024
Matthew did a great job solving the problem no-one could help me with for several days. Very happy with his assistance.  
- TrueComfort, May 3, 2024
Brian Smith was very professional and helpful and he willing to assist Thank you for your help  
- Reliable Water Heaters, May 3, 2024
ROSE was very professional and courteous and helped me with several issues  
- Paulo C, May 2, 2024
Noel Acosta was very pleasant and helpful. Great support and customer service  
- Lynn J, May 2, 2024
Liberty has been great so far! I started my claim online and then called and spoke with Ariadna Quinones. She was very professional and quick to answer my questions and put my concerns to rest. Techni...
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- Chandra M, May 2, 2024
I spoke with Lori Smith. She was kind, patient and very knowledgeable. I will definitely be doing business with them in the future!!!
- Ced W, May 2, 2024
IT IS A PLEASURE TO COMMUNICATE WITH LOGAN WHENEVER I CALL, HE SOLVES MY DOUBTS AND IS VERY HELPFUL, LOGAN ALBA
- Rafael R, May 2, 2024
The customer service rep Jeremy asked questions to get to the root of my problem so that way what needed to be fixed would get fixed the first time, he took his time there was no rush or hurry to get ...
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- Mike H, May 1, 2024
I was helped by Tom Santana and he was able to quickly help me with my questions. I look forward to working with Liberty Home Guard in the future.  
- Matt C, May 1, 2024
Luis p is the best such a helpful and professional representative  
- La'Tasha H, May 1, 2024
Mr. Minaya, was extremely helpful and professional. He was patient and courteous, obviously whoever is in charge of developing your customer service team is very skilled!
- Genara N, May 1, 2024
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Frequently Asked Questions

  • What is a home warranty?

    A home warranty is a service contract that covers the cost of repairs and replacements for your home’s systems and appliances when they break down over time from normal wear and tear.

  • How does a home warranty work?

    It’s simple, you can select the coverage plan of your choice that is the best fit for your home and budget.

    When you request service for a covered item, you will be charged a pre-set fee in order to initiate the service request.

    With an LHG home warranty, when a covered item needs repair, simply follow these steps:

    • File a claim online or call.
    • After paying your set fee, we’ll put you in contact with a local contractor to schedule your appointment.
    • After officially diagnosing the problem, the contractor will contact us to make sure the issue is covered by your plan.
    • If everything checks out, the contractor will then repair or replace the item in question.
    • Afterwards, we’ll check in with you by email or phone to make sure you’re happy with the job.
  • What does a home warranty cover?

    Liberty Home Guard offers 3 different plans depending on the coverage your home needs. The Total Home Guard is a combination of both our Appliance Guard and Systems Guard plan. It is our most comprehensive and most economical.

    We offer add-ons to each plan. Check HERE for our Home Warranty Plans & Policies page to learn more about everything we cover.

  • How is a home warranty different from homeowner’s insurance?

    A home warranty covers the costs of repairs and replacements of major home appliances and systems. Home systems, for example, include plumbing, electrical, and HVAC.

    Homeowners insurance provides coverage if theft or natural disaster hits.

  • How is a home warranty different from a manufacturer’s warranty?

    The main difference is that a manufacturer’s warranty generally covers the failed part of a single appliance, but usually doesn’t include the cost of labor or repair. With a home warranty, one plan covers a variety of systems and appliances, making it a more cost-effective way to safeguard your home.

  • Why is buying a home warranty a good decision for homeowners?

    A home warranty protects the homeowner’s budget by removing the risk of fluctuating expenses when big ticket items break down. With a Liberty Home Guard home warranty, the homeowner will pay for a monthly plan, along with a flat rate service call fee associated with any repairs, rather than the full retail cost of replacing or repairing any of their home appliances or systems.

  • Do I have to get a home inspection before getting a Liberty Home Guard home warranty?

    No. Liberty Home Guard doesn’t require a home inspection or any maintenance records to purchase a home warranty plan.

  • How long does it take to fulfill a service request?

    Liberty Home Guard will dispatch a licensed technician to your home within 24 - 48 (business) hours of your request. Extenuating circumstances do apply.

  • Can I choose my own service contractor?

    Yes, you absolutely can. We only ask that you reach out to us first so that we can authorize the contractor you'd like to work with. This helps ensure that the highest standards are applied and that you and your family are kept safe. In our experience, you will usually save the most money and get the best work done using an LHG Certified Professional. All of our contractors are licensed professionals, and their work comes with a 60-day workmanship guarantee.

  • What happens if I sell my home?

    You can take your warranty with you to your new home, or cancel your warranty plan.

    To cancel your policy with Liberty Home Guard, please log in to your online customer portal and select the ‘Policy Details’ tab. There you will find a link titled ‘Cancel Coverage’. Alternatively, you can also call us at (866) 465-2403 or email us [email protected].

  • How long does my contract last?

    LHG seeks to empower its customers, enabiling you to find the contract term that is right for you. You can purchase a policy that is month-to-month, annual, or multi-year. Our multi-year plans provide the most value, call us toll free at (866) 396-5837 to find out more.

  • How do I make sure my coverage continues?

    If you have set up automatic payments with us, we will send your new contract 30 days before the old one expires. If you are not on an automatic payment system, you can continue coverage by logging into your account or calling us toll-free at  (866) 396-5837.

  • Can I cancel at any time?

    Yes, you can cancel at any time. If your cancellation occurs within the first 30 days of your coverage, we’ll refund your contract fees minus the cost of claims paid, and we will charge a small administrative overhead fee. If you cancel after the 30th day, you’ll receive a prorated refund of your contract fees for the rest of the contract term minus the cost of claims paid, and we will charge a small administrative overhead fee.

    To cancel your policy with Liberty Home Guard, please log in to your online customer portal and select the ‘Policy Details’ tab. There you will find a link titled ‘Cancel Coverage’. Alternatively, you can also call us at (866) 465-2403 or email us [email protected].

  • Is there a limit to the number of repairs I get during my contract term?

    No, we do not have a limit, although some coverage limitations, such as cost caps, may apply.

  • What is a home warranty?

    A home warranty is a service contract that covers the cost of repairs and replacements for your home’s systems and appliances when they break down over time from normal wear and tear.

  • How does a home warranty work?

    It’s simple, you can select the coverage plan of your choice that is the best fit for your home and budget.

    When you request service for a covered item, you will be charged a pre-set fee in order to initiate the service request.

    With an LHG home warranty, when a covered item needs repair, simply follow these steps:

    • File a claim online or call.
    • After paying your set fee, we’ll put you in contact with a local contractor to schedule your appointment.
    • After officially diagnosing the problem, the contractor will contact us to make sure the issue is covered by your plan.
    • If everything checks out, the contractor will then repair or replace the item in question.
    • Afterwards, we’ll check in with you by email or phone to make sure you’re happy with the job.
  • What does a home warranty cover?

    Liberty Home Guard offers 3 different plans depending on the coverage your home needs. The Total Home Guard is a combination of both our Appliance Guard and Systems Guard plan. It is our most comprehensive and most economical.

    We offer add-ons to each plan. Check HERE for our Home Warranty Plans & Policies page to learn more about everything we cover.

  • How is a home warranty different from homeowner’s insurance?

    A home warranty covers the costs of repairs and replacements of major home appliances and systems. Home systems, for example, include plumbing, electrical, and HVAC.

    Homeowners insurance provides coverage if theft or natural disaster hits.

  • How is a home warranty different from a manufacturer’s warranty?

    The main difference is that a manufacturer’s warranty generally covers the failed part of a single appliance, but usually doesn’t include the cost of labor or repair. With a home warranty, one plan covers a variety of systems and appliances, making it a more cost-effective way to safeguard your home.

  • Why is buying a home warranty a good decision for homeowners?

    A home warranty protects the homeowner’s budget by removing the risk of fluctuating expenses when big ticket items break down. With a Liberty Home Guard home warranty, the homeowner will pay for a monthly plan, along with a flat rate service call fee associated with any repairs, rather than the full retail cost of replacing or repairing any of their home appliances or systems.

  • Do I have to get a home inspection before getting a Liberty Home Guard home warranty?

    No. Liberty Home Guard doesn’t require a home inspection or any maintenance records to purchase a home warranty plan.

  • How long does it take to fulfill a service request?

    Liberty Home Guard will dispatch a licensed technician to your home within 24 - 48 (business) hours of your request. Extenuating circumstances do apply.

  • Can I choose my own service contractor?

    Yes, you absolutely can. We only ask that you reach out to us first so that we can authorize the contractor you'd like to work with. This helps ensure that the highest standards are applied and that you and your family are kept safe. In our experience, you will usually save the most money and get the best work done using an LHG Certified Professional. All of our contractors are licensed professionals, and their work comes with a 60-day workmanship guarantee.

  • What happens if I sell my home?

    You can take your warranty with you to your new home, or cancel your warranty plan.

    To cancel your policy with Liberty Home Guard, please log in to your online customer portal and select the ‘Policy Details’ tab. There you will find a link titled ‘Cancel Coverage’. Alternatively, you can also call us at (866) 465-2403 or email us [email protected].

Liberty Home Guard
Need help?

Talk to our Liberty Home Guard Agents 24/7.

(866) 225-7958