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Liberty Home Guard Reviews

Liberty Home Guard Reviews & Ratings Liberty Home Guard

Homeowners across the country choose, trust, and recommended Liberty Home Guard Home Warranties over any other provider in the nation.

We work with many different warranty companies and I have to say that Liberty Home Guard has got to be the top one we work for. They have great response time, there representatives always have profess...
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- Dexter G, October 2, 2021
I left AHS after 25+ years because the last 2 years with them have been the worst. Doing a lot of research, I decided to give Liberty a try. My rep was William Schneider and he was very helpful and kn...
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- Sherry C, October 1, 2021
Been a member of Liberty Home Guard for a while now and I have only dealt with Nathan. He has displayed a high level of professionalism every single time that I have reached out to him. He has went ab...
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- Rob P, October 1, 2021
Home Warranty Reviews Honesty & Transparency

From inception, HONESTY & TRANSPARENCY have always been one of our guiding principles. We understand the needs of our customers and we truly do care. We are licensed and sanctioned by State Regulators and we are here to help, not hurt. Many other companies take advantage of customers, that's why we compel you to DO YOUR RESEARCH before deciding which Home Warranty company is right for you.

This was my first claim and everything went really well. Very fast on getting an approval to fix my dryer, Matthew helped us a lot and got my claim approved in such a fast time. I’m really glad ...
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- Jesus P, October 1, 2021
I needed to clarify some questions regarding the service plan I had chosen. I spoke with Jay Rodriquez who took the time to answer my questions. He was friendly, knowledgeable and professional! He ans...
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- Gesh S, September 30, 2021
Joshua Parker, his team, and the underwriting department did an excellent job for me. After using American Home Shield in the past, I researched Liberty Home Guard through U.S. News and World Report. ...
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- Mark S, September 29, 2021
New customer with Liberty, so all I can say is Daniel Cooper assisted me on the phone over a couple days, he went above and beyond listening to all my questions and concerns and answered each one to m...
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- Tom B, September 29, 2021
Been a member of Liberty Home Guard for a while now and I have only dealt with Nathan. He has displayed a high level of professionalism every single time that I have reached out to him. He has went ab...
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- Carlos N, September 29, 2021
Everything went smoothly and swiftly on our last problem with the dishwasher, the repairman was punctual, worked fast, and was knowledgeable. Thanks.  
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- Colleen B, September 28, 2021
Good timing on scheduling, knowledgeable call center, super responsive customer service reps. Efficient work for each request. Super speedy.
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- Christopher F, September 28, 2021
Mr. Nathan Green provide the type of customer service a client is hoping to received. He explained everything in detail
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- Tina H, September 27, 2021
Excellent customer service. Eric T. was very friendly and extremely helpful answering my questions.  
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- Fiona L, September 27, 2021
Mr. Shapiro with Liberty Home Guard was professional and very knowledgeable.  
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- G G, September 27, 2021
Having worked with Liberty Home Guard since December of 2020 we have had nothing but the best experience. John, Joseph, Matt, Diego, Thomas, Constantine, to name but a few are always extremely profess...
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- Joanne r, September 27, 2021
William Schneider had job an amazing job of introducing the plans and coverages for me! I am truly happy about the customer service I received. William had went above and beyond to make sure I fully u...
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- Lisa P, September 26, 2021
Had a good sign-up and on-boarding experience with Robert Shapiro for my LHG home warranty application. He answered all of my questions and was competitive with his offer (there is room for negotiatio...
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- Steve P, September 26, 2021
Liberty’s customer service is always responsive and has my back. I can count on them to provide me with a good, professional technician, who will responsibly fix my appliance promptly. Best inve...
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- Nancy H, September 26, 2021
The customer service response time is PHENOMINAL !! It is refreshing to speak to someone in the USA and be able to understand them. It is also wonderful to have someone LISTEN to you and respect your ...
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- Darilee D, September 25, 2021
I had the pleasure of chatting on line with Jasmine Barnes today. She answered all my questions and made me feel like I was an important customer. I have worked in Customer Support for over 30 years a...
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- Eve S, September 25, 2021
Joshua Parker is awesome. His upbeat personality and willingness to help is one of the best customer service experiences I have ever had. He made suggestions, but wasn't pushy. Thank you so much! ...
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- Ava H, September 24, 2021
We had a great experience with Joshua Parker, our representative at Liberty Home Guard. He gave us several options that fit our needs and he answered all of our questions. Very professional and very k...
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- Richard M, September 24, 2021
Joshua Parker was excellent sales rep. Very informative and helpful. Can't say more about the excellent quality we received.  
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- Nathan W, September 24, 2021
The service is good. I recommend this to everyone. All the techs are always quick to book, and LHG reacts swiftly if something goes off the plan. A+.    
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- Catherine G, September 23, 2021
All went well, totally satisfied! Thank you, LHG.    
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- Kenneth M, September 23, 2021
Just signed up for this today. Joshua Parker was extremely professional and helpful. He was also very friendly and cooperative.  
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- David C, September 23, 2021
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Frequently Asked Questions

  • What is a home warranty?

    A home warranty is a service contract that covers the cost of repairs and replacements for your home’s systems and appliances when they break down over time from normal wear and tear.

  • How does a home warranty work?

    It’s simple, you can select the coverage plan of your choice that is the best fit for your home and budget.

    When you request service for a covered item, you will be charged a pre-set fee in order to initiate the service request.

    With an LHG home warranty, when a covered item needs repair, simply follow these steps:

    • File a claim online or call.
    • After paying your set fee, we’ll put you in contact with a local contractor to schedule your appointment.
    • After officially diagnosing the problem, the contractor will contact us to make sure the issue is covered by your plan.
    • If everything checks out, the contractor will then repair or replace the item in question.
    • Afterwards, we’ll check in with you by email or phone to make sure you’re happy with the job.
  • What does a home warranty cover?

    Liberty Home Guard offers 3 different plans depending on the coverage your home needs. The Total Home Guard is a combination of both our Appliance Guard and Systems Guard plan. It is our most comprehensive and most economical.

    We offer add-ons to each plan. Check HERE for our Home Warranty Plans & Policies page to learn more about everything we cover.

  • How is a home warranty different from homeowner’s insurance?

    A home warranty covers the costs of repairs and replacements of major home appliances and systems. Home systems, for example, include plumbing, electrical, and HVAC.

    Homeowners insurance provides coverage if theft or natural disaster hits.

  • How is a home warranty different from a manufacturer’s warranty?

    The main difference is that a manufacturer’s warranty generally covers the failed part of a single appliance, but usually doesn’t include the cost of labor or repair. With a home warranty, one plan covers a variety of systems and appliances, making it a more cost-effective way to safeguard your home.

  • Why is buying a home warranty a good decision for homeowners?

    A home warranty protects the homeowner’s budget by removing the risk of fluctuating expenses when big ticket items break down. With a Liberty Home Guard home warranty, the homeowner will pay for a monthly plan, along with a flat rate service call fee associated with any repairs, rather than the full retail cost of replacing or repairing any of their home appliances or systems.

  • Do I have to get a home inspection before getting a Liberty Home Guard home warranty?

    No. Liberty Home Guard doesn’t require a home inspection or any maintenance records to purchase a home warranty plan. Also, we will not refuse coverage due to the age of your home’s systems and appliances.

  • How long does it take to fulfill a service request?

    Liberty Home Guard will dispatch a licensed technician to your home within 24 - 48 (business) hours of your request. Extenuating circumstances do apply.

  • Can I choose my own service contractor?

    Under certain circumstances, you can. Most of the time, however, it will make the most sense and save the most money by letting us use an LHG Certified Professional. All of our contractors are licensed professionals, and their work comes with a 60-day workmanship guarantee.

  • What happens if I sell my home?

    You can take your warranty with you to your new home, or cancel your warranty plan.

  • How long does my contract last?

    LHG seeks to empower its customers, enabiling you to find the contract term that is right for you. You can purchase a policy that is month-to-month, annual, or multi-year. Our multi-year plans provide the most value, call us toll free at (866) 396-5837 to find out more.

  • How do I make sure my coverage continues?

    If you have set up automatic payments with us, we will send your new contract 30 days before the old one expires. If you are not on an automatic payment system, you can continue coverage by logging into your account or calling us toll-free at  (866) 396-5837.

  • Can I cancel at any time?

    Yes, you can cancel at any time. If your cancelation occurs within the first 30 days of your coverage, we’ll refund your contract fees minus the cost of claims paid, and we will charge a small administrative overhead fee. If you cancel after the 30th day, you’ll receive a prorated refund of your contract fees for the rest of the contract term minus the cost of claims paid, and we will charge a small administrative overhead fee.

  • Is there a limit to the number of repairs I get during my contract term?

    No, we do not have a limit, although some coverage limitations, such as cost caps, may apply.

Need help?
Talk to our Liberty Home Guard Agents 24/7.

(866) 225-7958