Liberty Home Guard Reviews

Liberty Home Guard Reviews & Ratings Liberty Home Guard

Homeowners across the country choose, trust, and recommended Liberty Home Guard Home Warranties over any other provider in the nation.

09/05/2023 - Just had our third claim completed today. Our microwave door broke and the door was replaced under our home warranty. Technician (DeMarcus from D-n-D) was excellent. Communicate clearly, ...
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- Terry M, September 9, 2023
After many frustrating years with another company I am so happy to be a new customer of Liberty Home Guard. If my Home Warranty Advisor Daniel Cooper is any indication of the customer service and supp...
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- Mande D, September 9, 2023
Today, while submitting a claim, I encountered an issue for which I needed assistance. I chatted online with Carlos P. and was so pleased with the level of service and patience he gave me. I truly app...
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- Charlotte C, September 9, 2023
Home Warranty Reviews Honesty & Transparency

From inception, HONESTY & TRANSPARENCY have always been one of our guiding principles. We understand the needs of our customers and we truly do care. We are licensed and sanctioned by State Regulators and we are here to help, not hurt. Many other companies take advantage of customers, that's why we compel you to DO YOUR RESEARCH before deciding which Home Warranty company is right for you.

We just moved to Texas and, after discovering first hand how much we would be running our AC, we decided a home warranty was a great idea. I did tons of reading online and kept getting the same big na...
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- Ivy B, September 8, 2023
Adam was exactly what I hope for in a customer service representative: courteous, knowledgeable, respectful, and understanding of my customer needs. He did not talk too fast nor was he pushy. He patie...
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- Annette V, September 8, 2023
Great company to work with. Every time I need a repair they send a contractor in a very timely fashion. Customer service reps like Nashua are always there to make sure I am satisfied.
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- Mellisa K, September 7, 2023
Austin Graham was very helpful to me. He stuck with me through all of my questions, which were many, and was patient and kind throughout. His stamina was amazing, hanging with me on the phone for over...
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- Tara P, September 7, 2023
Hello, Vanel took the time to close out our AC claim that was confirmed completed and explained the reimbursement option for our plumbing claim. When she didn’t know the answer she took the time...
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- Jennifer G, September 7, 2023
Abigail was the most receptive fwd. thinker and took the time to go the extra mile so i could proceed with job and have my costumer up and running without waiting till the following day his kids have ...
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- Ric K, September 7, 2023
I needed to adjust the details of my policy, so I girded myself for a verbal battle before I called. It turns out, bracing for a struggle ended up being unnecessary as the rep on the other end of the ...
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- Charles M, September 6, 2023
My wife and I did a lot of research on home insurance companies and determined the Liberty best met our needs. The agent we dealt with, Justin Steward, was first rate, asked us pertinent questions, an...
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- Kerry K, September 6, 2023
The whole process was quick and easy. Texts and emails kept me up to date on everything and the service people people were professional.  
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- Lynda R, September 6, 2023
Katie helped me today Sat 9 2023. She was so nice and extremely helpful. She reviewed my claim and info. and took the time to explain everything and contact the correct department to try to get an ans...
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- Smoose, September 5, 2023
Representative similar to MEL are a dream come true for contractors such as myself she takes her time to make sure all the details of the claim and repair are understood and stayed with me while we we...
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- Norman B, September 5, 2023
Ms. Fernandez provided the necessary information that I needed, and she even called me back when we were disconnected. She was excellent.  
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- William B, September 5, 2023
Adrian was very helpful in answering all my questions. He also worked with me to come up with the best plan that worked with my budget and what I was looking for.  
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- Tritia N, September 5, 2023
Carlos was excellent. He was a very good communicator and helped us get the information we needed when our assigned technician wasn't showing up to our appointments.  
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- Troy P, September 5, 2023
Luis Cosd provided more than customer service; he gave be a great customer experience. Experiences like the one I received today confirms I made the right decision to work with Liberty Home Guard.
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- Thaddeus L, September 4, 2023
George was pretty awesome and answered all my questions. I was exploring a 3 year warranty, but after he explained all the perks to doing a five year plan, it was a no brainer. So glad I connected wit...
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- Mark M, September 4, 2023
Jesus Baez helped me really well. He was very knowledgeable and kind. He gave me all the possible options for my claim on the Liberty Home Guard warranties. I am very thankful for Jesus and I hope he ...
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- Julia S, September 4, 2023
We love working with Liberty Home Guard. They are all prompt and professional and have a clients best interest at heard. In particular, Steven Lopez is great. He is quick, kind and professional. Thank...
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- Eli C, September 3, 2023
I was looking for a new home warranty company after 2 years and a 50% rate increase. I spoke with Daniel Cooper and he made the transition very easy. He patiently answered all my questions, and explai...
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- Angela M, September 3, 2023
Rafael Feliz was an extremely competent, attentive, professional and responsive customer service agent. He understood my situation and addressed it accordingly in a very personable manner. I would gla...
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- Barbara B, September 3, 2023
Derek was amazing person on phone was very patient and helpful. Very professional I give him 5 star  
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- Blanca R, September 2, 2023
Vanel Perez was very detailed in her questions regarding the issue. She also was very kind and listened very well. She really showed a strong regarding of caring about my issue and trying to get issue...
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- Al Smith, September 2, 2023
Called today to file a claim and was given the pleasure of speaking with Will Laurence. He was extremely knowledgeable and helpful with the process and also answered a few other questions unrelated to...
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- Michelle J, September 2, 2023
I wanted to take a moment to express my sincere gratitudeto Jack Taylor for introducing me to Liberty Home Guard. The setup process was incredibly easy, and the affordability was a pleasant surprise. ...
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- Michelle B, September 2, 2023
Usually I prefer to do things online to keep things fast and simple. Talking to James has restored my faith in phone communications. Such a wonderful and pleasant experience - it didn't even feel ...
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- Randy L, September 2, 2023
The Liberty Home Guard digital experience is great. They offer an app, online chat support, and easy to use website. We worked with Norman Davis as our sale representative and he was quick and efficie...
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- Ryan B, September 1, 2023
Matthew was very dedicated to addressing my questions and giving updates on my claim. I appreciate his concern and assistance to helping me.  
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- Linda D, September 1, 2023
I am very pleased and grateful for the professional service given to me by Vanel Perez for assisting me for my claim to refund my garage opener that I have installed by the Garage door Hero technician...
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- Franklin P, September 1, 2023
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Frequently Asked Questions

  • What is a home warranty?

    A home warranty is a service contract that covers the cost of repairs and replacements for your home’s systems and appliances when they break down over time from normal wear and tear.

  • How does a home warranty work?

    It’s simple, you can select the coverage plan of your choice that is the best fit for your home and budget.

    When you request service for a covered item, you will be charged a pre-set fee in order to initiate the service request.

    With an LHG home warranty, when a covered item needs repair, simply follow these steps:

    • File a claim online or call.
    • After paying your set fee, we’ll put you in contact with a local contractor to schedule your appointment.
    • After officially diagnosing the problem, the contractor will contact us to make sure the issue is covered by your plan.
    • If everything checks out, the contractor will then repair or replace the item in question.
    • Afterwards, we’ll check in with you by email or phone to make sure you’re happy with the job.
  • What does a home warranty cover?

    Liberty Home Guard offers 3 different plans depending on the coverage your home needs. The Total Home Guard is a combination of both our Appliance Guard and Systems Guard plan. It is our most comprehensive and most economical.

    We offer add-ons to each plan. Check HERE for our Home Warranty Plans & Policies page to learn more about everything we cover.

  • How is a home warranty different from homeowner’s insurance?

    A home warranty covers the costs of repairs and replacements of major home appliances and systems. Home systems, for example, include plumbing, electrical, and HVAC.

    Homeowners insurance provides coverage if theft or natural disaster hits.

  • How is a home warranty different from a manufacturer’s warranty?

    The main difference is that a manufacturer’s warranty generally covers the failed part of a single appliance, but usually doesn’t include the cost of labor or repair. With a home warranty, one plan covers a variety of systems and appliances, making it a more cost-effective way to safeguard your home.

  • Why is buying a home warranty a good decision for homeowners?

    A home warranty protects the homeowner’s budget by removing the risk of fluctuating expenses when big ticket items break down. With a Liberty Home Guard home warranty, the homeowner will pay for a monthly plan, along with a flat rate service call fee associated with any repairs, rather than the full retail cost of replacing or repairing any of their home appliances or systems.

  • Do I have to get a home inspection before getting a Liberty Home Guard home warranty?

    No. Liberty Home Guard doesn’t require a home inspection or any maintenance records to purchase a home warranty plan. Also, we will not refuse coverage due to the age of your home’s systems and appliances.

  • How long does it take to fulfill a service request?

    Liberty Home Guard will dispatch a licensed technician to your home within 24 - 48 (business) hours of your request. Extenuating circumstances do apply.

  • Can I choose my own service contractor?

    Yes, you absolutely can. We only ask that you reach out to us first so that we can authorize the contractor you'd like to work with. This helps ensure that the highest standards are applied and that you and your family are kept safe. In our experience, you will usually save the most money and get the best work done using an LHG Certified Professional. All of our contractors are licensed professionals, and their work comes with a 60-day workmanship guarantee.

  • What happens if I sell my home?

    You can take your warranty with you to your new home, or cancel your warranty plan.

    To cancel your policy with Liberty Home Guard, please log in to your online customer portal and select the ‘Policy Details’ tab. There you will find a link titled ‘Cancel Coverage’. Alternatively, you can also call us at (866) 465-2403 or email us [email protected].

  • How long does my contract last?

    LHG seeks to empower its customers, enabiling you to find the contract term that is right for you. You can purchase a policy that is month-to-month, annual, or multi-year. Our multi-year plans provide the most value, call us toll free at (866) 396-5837 to find out more.

  • How do I make sure my coverage continues?

    If you have set up automatic payments with us, we will send your new contract 30 days before the old one expires. If you are not on an automatic payment system, you can continue coverage by logging into your account or calling us toll-free at  (866) 396-5837.

  • Can I cancel at any time?

    Yes, you can cancel at any time. If your cancellation occurs within the first 30 days of your coverage, we’ll refund your contract fees minus the cost of claims paid, and we will charge a small administrative overhead fee. If you cancel after the 30th day, you’ll receive a prorated refund of your contract fees for the rest of the contract term minus the cost of claims paid, and we will charge a small administrative overhead fee.

    To cancel your policy with Liberty Home Guard, please log in to your online customer portal and select the ‘Policy Details’ tab. There you will find a link titled ‘Cancel Coverage’. Alternatively, you can also call us at (866) 465-2403 or email us [email protected].

  • Is there a limit to the number of repairs I get during my contract term?

    No, we do not have a limit, although some coverage limitations, such as cost caps, may apply.

  • What is a home warranty?

    A home warranty is a service contract that covers the cost of repairs and replacements for your home’s systems and appliances when they break down over time from normal wear and tear.

  • How does a home warranty work?

    It’s simple, you can select the coverage plan of your choice that is the best fit for your home and budget.

    When you request service for a covered item, you will be charged a pre-set fee in order to initiate the service request.

    With an LHG home warranty, when a covered item needs repair, simply follow these steps:

    • File a claim online or call.
    • After paying your set fee, we’ll put you in contact with a local contractor to schedule your appointment.
    • After officially diagnosing the problem, the contractor will contact us to make sure the issue is covered by your plan.
    • If everything checks out, the contractor will then repair or replace the item in question.
    • Afterwards, we’ll check in with you by email or phone to make sure you’re happy with the job.
  • What does a home warranty cover?

    Liberty Home Guard offers 3 different plans depending on the coverage your home needs. The Total Home Guard is a combination of both our Appliance Guard and Systems Guard plan. It is our most comprehensive and most economical.

    We offer add-ons to each plan. Check HERE for our Home Warranty Plans & Policies page to learn more about everything we cover.

  • How is a home warranty different from homeowner’s insurance?

    A home warranty covers the costs of repairs and replacements of major home appliances and systems. Home systems, for example, include plumbing, electrical, and HVAC.

    Homeowners insurance provides coverage if theft or natural disaster hits.

  • How is a home warranty different from a manufacturer’s warranty?

    The main difference is that a manufacturer’s warranty generally covers the failed part of a single appliance, but usually doesn’t include the cost of labor or repair. With a home warranty, one plan covers a variety of systems and appliances, making it a more cost-effective way to safeguard your home.

  • Why is buying a home warranty a good decision for homeowners?

    A home warranty protects the homeowner’s budget by removing the risk of fluctuating expenses when big ticket items break down. With a Liberty Home Guard home warranty, the homeowner will pay for a monthly plan, along with a flat rate service call fee associated with any repairs, rather than the full retail cost of replacing or repairing any of their home appliances or systems.

  • Do I have to get a home inspection before getting a Liberty Home Guard home warranty?

    No. Liberty Home Guard doesn’t require a home inspection or any maintenance records to purchase a home warranty plan. Also, we will not refuse coverage due to the age of your home’s systems and appliances.

  • How long does it take to fulfill a service request?

    Liberty Home Guard will dispatch a licensed technician to your home within 24 - 48 (business) hours of your request. Extenuating circumstances do apply.

  • Can I choose my own service contractor?

    Yes, you absolutely can. We only ask that you reach out to us first so that we can authorize the contractor you'd like to work with. This helps ensure that the highest standards are applied and that you and your family are kept safe. In our experience, you will usually save the most money and get the best work done using an LHG Certified Professional. All of our contractors are licensed professionals, and their work comes with a 60-day workmanship guarantee.

  • What happens if I sell my home?

    You can take your warranty with you to your new home, or cancel your warranty plan.

    To cancel your policy with Liberty Home Guard, please log in to your online customer portal and select the ‘Policy Details’ tab. There you will find a link titled ‘Cancel Coverage’. Alternatively, you can also call us at (866) 465-2403 or email us [email protected].

Liberty Home Guard
Need help?

Talk to our Liberty Home Guard Agents 24/7.

(866) 225-7958