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Liberty Home Guard Reviews

Liberty Home Guard Reviews & Ratings Liberty Home Guard

Homeowners across the country choose, trust, and recommended Liberty Home Guard Home Warranties over any other provider in the nation.

We are buying a new home, and were looking to buy a home warranty for ourselves. After doing extensive research through BBB and online forum personal experiences, I had it narrowed down to seven compa...
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- Krissy S, January 3, 2022
We received an estimate and proposal from Joshua Parker via email about one hour ago. Joshua explained everything about the policy and he was able to answer any questions that we had. He was extremely...
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- Ruth A, January 3, 2022
I just signed up with Liberty Home Guard for several properties. I am switching from a different home warranty company because of disappointing customer service with them, and based on my interaction ...
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- Jillian M, January 3, 2022
Home Warranty Reviews Honesty & Transparency

From inception, HONESTY & TRANSPARENCY have always been one of our guiding principles. We understand the needs of our customers and we truly do care. We are licensed and sanctioned by State Regulators and we are here to help, not hurt. Many other companies take advantage of customers, that's why we compel you to DO YOUR RESEARCH before deciding which Home Warranty company is right for you.

We’ve been with them for 2.5 years, and Liberty’s service has been excellent so far. They're always there to help and will get creative to solve problems if they must. For example we h...
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- Mark E, January 2, 2022
I recently had a conversation, later to be a transaction with Eric Thompson. Eric was extremely knowledgeable about warranty coverage and meeting the needs of my home and what the best warranty covera...
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- Daniel R, January 2, 2022
Over the years, Liberty Home Guard’s service has gotten better and better. The staff just seems to be so bought in. They genuinely want to help their customers. I highly recommend them to anyone...
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- Bridget H, January 1, 2022
I had a microwave claim initially which was denied as they deemed it to be a pre-existing condition. Definitely was unhappy about that. I decided to give them another chance and I ended up being happy...
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- Ryan K, January 1, 2022
I did a lot of research to compare the various home warranty companies and Liberty Home Guard consistently ranked near the top. I called to get a quote and spoke with Eric, who did a great job of expl...
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- Rick W, January 1, 2022
The TOTAL experience was amazing. 1. Eric was awesome on TODAY getting my second unit covered AND serviced in the same day. He also got me renewed for a add on 5 year period at the same service fee ra...
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- Jim T, December 31, 2021
I had a dishwasher problem and spoke with Emily Williams who was the customer service rep. She was very informative and professional in speaking with me and set up my incident ticket in a timely manne...
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- Glenn M, December 31, 2021
I have had several home warranty providers but these people seem very reputable. I signed up with Eric and am truly excited to be a part of the family. He was very professional and worked out the best...
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- Regina G, December 31, 2021
Above and beyond the value and reputation of Liberty, I chose Liberty thanks to marketing representative Nathan Green. Any provider may offer similar programs and products, but having a responsive and...
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- Tony B, December 30, 2021
My questions were answered thoroughly and I received all the information necessary to make a decision. Brad was professional, courteous and friendly.        
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- Geetha V, December 30, 2021
Abigail was very patient and thorough and make sure that my claim was handled professionally. I believe she’s an asset to your company      
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- Alan W, December 30, 2021
They were quick to respond. Everything was fixed in a timely manner. I would definitely recommend enrolling with Liberty.    
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- Nick S, December 29, 2021
I would like to say I had a professional deal with me that goes by the name of Nathan, nathan green. He made getting a warranty effortless. Was very pleased workin with him and I’m gonna be exte...
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- Kevin K, December 29, 2021
Aaron Wilson was so helpful. Even when I had to handle something as my job, he gave me his personal extension so that I could call him back.        
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- Arnie L, December 29, 2021
My oven stopped heating so I called Liberty Home Guard. They put an appliance repair specialist on the line who helped me troubleshoot whether it was something simple and it was! I’m grateful th...
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- Melinda G, December 29, 2021
Ryan Riveira was very helpful in explaining the process of filing a claim using my own contractor! He made sure that I understood how it works! Many thanks Ryan!!! Dee Nixon     &nb...
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- Dee N, December 29, 2021
I just got off the phone with representative Zachary Miller with Liberty Home Guard. He walked me through the plan and discussed the different options that were available. He was also able to offer me...
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- Andre C, December 28, 2021
Amazed at the professionalism of the service representative (Nicole Smith); with a rep like her, I will definitely use and recommend Liberty Home Guard.    
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- Katherine H, December 28, 2021
Abigail Miller was amazing. Very professional, doesnt make you wait around and gets the job done. My claim took less then 10 minutes. Somebody needs to bump her up      
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- Thomas J, December 28, 2021
Liberty replaced the water heater in only 2 days! No stress or negotiations - extremely smooth process! Impressed with the attitude and responsiveness of the customer service team! Thank you, Liberty!...
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- Liz C, December 28, 2021
My husband and I were searching to get a home warranty and stumbled upon liberty home guard. I saw amazing reviews for this company and decided to purchase warranty for my home. I spoke to Nathan Gree...
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- Tara B, December 27, 2021
I had a great experience getting home owner's insurance with Norman Davis at Liberty Home Guard. Very professional, knowledgeable and great value!        
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- Elizabeth R, December 27, 2021
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Frequently Asked Questions

  • What is a home warranty?

    A home warranty is a service contract that covers the cost of repairs and replacements for your home’s systems and appliances when they break down over time from normal wear and tear.

  • How does a home warranty work?

    It’s simple, you can select the coverage plan of your choice that is the best fit for your home and budget.

    When you request service for a covered item, you will be charged a pre-set fee in order to initiate the service request.

    With an LHG home warranty, when a covered item needs repair, simply follow these steps:

    • File a claim online or call.
    • After paying your set fee, we’ll put you in contact with a local contractor to schedule your appointment.
    • After officially diagnosing the problem, the contractor will contact us to make sure the issue is covered by your plan.
    • If everything checks out, the contractor will then repair or replace the item in question.
    • Afterwards, we’ll check in with you by email or phone to make sure you’re happy with the job.
  • What does a home warranty cover?

    Liberty Home Guard offers 3 different plans depending on the coverage your home needs. The Total Home Guard is a combination of both our Appliance Guard and Systems Guard plan. It is our most comprehensive and most economical.

    We offer add-ons to each plan. Check HERE for our Home Warranty Plans & Policies page to learn more about everything we cover.

  • How is a home warranty different from homeowner’s insurance?

    A home warranty covers the costs of repairs and replacements of major home appliances and systems. Home systems, for example, include plumbing, electrical, and HVAC.

    Homeowners insurance provides coverage if theft or natural disaster hits.

  • How is a home warranty different from a manufacturer’s warranty?

    The main difference is that a manufacturer’s warranty generally covers the failed part of a single appliance, but usually doesn’t include the cost of labor or repair. With a home warranty, one plan covers a variety of systems and appliances, making it a more cost-effective way to safeguard your home.

  • Why is buying a home warranty a good decision for homeowners?

    A home warranty protects the homeowner’s budget by removing the risk of fluctuating expenses when big ticket items break down. With a Liberty Home Guard home warranty, the homeowner will pay for a monthly plan, along with a flat rate service call fee associated with any repairs, rather than the full retail cost of replacing or repairing any of their home appliances or systems.

  • Do I have to get a home inspection before getting a Liberty Home Guard home warranty?

    No. Liberty Home Guard doesn’t require a home inspection or any maintenance records to purchase a home warranty plan. Also, we will not refuse coverage due to the age of your home’s systems and appliances.

  • How long does it take to fulfill a service request?

    Liberty Home Guard will dispatch a licensed technician to your home within 24 - 48 (business) hours of your request. Extenuating circumstances do apply.

  • Can I choose my own service contractor?

    Under certain circumstances, you can. Most of the time, however, it will make the most sense and save the most money by letting us use an LHG Certified Professional. All of our contractors are licensed professionals, and their work comes with a 60-day workmanship guarantee.

  • What happens if I sell my home?

    You can take your warranty with you to your new home, or cancel your warranty plan.

    To cancel your policy with Liberty Home Guard, please call us at (646) 561-8855 or email accounts@libertyhomeguard.com.

  • How long does my contract last?

    LHG seeks to empower its customers, enabiling you to find the contract term that is right for you. You can purchase a policy that is month-to-month, annual, or multi-year. Our multi-year plans provide the most value, call us toll free at (866) 396-5837 to find out more.

  • How do I make sure my coverage continues?

    If you have set up automatic payments with us, we will send your new contract 30 days before the old one expires. If you are not on an automatic payment system, you can continue coverage by logging into your account or calling us toll-free at  (866) 396-5837.

  • Can I cancel at any time?

    Yes, you can cancel at any time. If your cancelation occurs within the first 30 days of your coverage, we’ll refund your contract fees minus the cost of claims paid, and we will charge a small administrative overhead fee. If you cancel after the 30th day, you’ll receive a prorated refund of your contract fees for the rest of the contract term minus the cost of claims paid, and we will charge a small administrative overhead fee.

    To cancel your policy with Liberty Home Guard, please call us at (866) 465-2403 or email accounts@libertyhomeguard.com.

  • Is there a limit to the number of repairs I get during my contract term?

    No, we do not have a limit, although some coverage limitations, such as cost caps, may apply.

Need help?
Talk to our Liberty Home Guard Agents 24/7.

(866) 225-7958