Liberty Home Guard Reviews

Liberty Home Guard Reviews & Ratings Liberty Home Guard

Homeowners across the country choose, trust, and recommended Liberty Home Guard Home Warranties over any other provider in the nation.

Very informative, polite, great attitude. Liberty Home guard contacted us right away. excellent customer service. Customer service is important, Jesus B was very professional!
- Ryan N, February 8, 2024
As a new contractor, Brame & Sons Home Service. Liberty Home Guard is the best. The way they send jobs with ease and communication is great. The payment once the job is completed is even better. N...
Read More
- Mackadew M, February 8, 2024
The agent I spoke with was extremely knowledgeable and helpful and able to answer every question I had. I had a home warranty with Sears but when my stand alone freezer quit working I was told they di...
Read More
- Cindy H, February 8, 2024
Home Warranty Reviews Honesty & Transparency

From inception, HONESTY & TRANSPARENCY have always been one of our guiding principles. We understand the needs of our customers and we truly do care. We are licensed and sanctioned by State Regulators and we are here to help, not hurt. Many other companies take advantage of customers, that's why we compel you to DO YOUR RESEARCH before deciding which Home Warranty company is right for you.

Thus far, I'm really happy with my LHG experience - the sales call with Adam was great, and the up-selling to a longer term was a great option, and they even offered the choice to spread the cost ...
Read More
- Aaron M, February 8, 2024
Kato assisting us with handling an issue related to our claim. He was professional, researched a number of challenging questions we had about our claim, and followed up promptly. We have had a number ...
Read More
- C McC, February 8, 2024
First time needing to call Liberty. Customer service was excellent. Immediate response, understanding and helpful. Claim initiated. Excellent email and text communications
- Dave R, February 8, 2024
Our sales person Alexander came through after dealing with other people for over two weeks. Alexander was able to fix the problem and gave us excellent customer service and finally got our problem fix...
Read More
- Heyam E, February 8, 2024
Kato Nunez was able to address my issue. I called originally and was transferred to 2 different people. Each time I had to explain the issue all over again. Finally, I was transferred to Kato, after s...
Read More
- John F, February 7, 2024
On January 22, 2024, I spoke to Emilio with Liberty Home Guard and requested that he cancel my recent claim for service. Emilio was very helpful and professional, and he cancelled my claim immediately...
Read More
- James L, February 7, 2024
Mr Woodley Lorcin was very understanding of new service providers calling every two hours for service calls in the area and added a note on my account to reach me when its calls in my area. I Greatly ...
Read More
- Mike G, February 7, 2024
Frank White was very polite, delightful to speak with, knowledgeable and helpful. He assisted me with the payment portion of the process of the work order today. I look forward to working with you in ...
Read More
- Victoria R, February 7, 2024
We’ve had a couple of issues now with our hvac units, but this particular time when I called in, Brian Smith was the one who answered. He was extremely patient/kind as I slowly gathered all the ...
Read More
- N D W, February 6, 2024
I had a great experience working with Emily was very helpful when making my claim. She was very clear and concise with all communication. Emily was also very nice, and personable on the phone. I had a...
Read More
- Shane M, February 6, 2024
Greg and staff at LHG makes it a breeze for contractors on the portal and on phone calls. We have worked with other warranty companies in the past and they were never as accomadoting as LHG  
- Voros P, February 6, 2024
It was a great experience so far working with Matthew at Liberty Home Guard. Excellent customer service and he know the answer to all the questions I had. I look forward to the relationship with Liber...
Read More
- Bert W, February 6, 2024
John Vásquez was very helpful to us at Chosen Comfort. We love being a contractor for Liberty Home Guard they are the best home warranty company to work for. They look out for us as well as the...
Read More
- James T, February 5, 2024
George R. was extremely professional and courteous. He was able to provide answers to the few questions I had and even offered a few savings options by way of monthly, yearly and even a 3 year plan. T...
Read More
- Kenneth B, February 5, 2024
At first, I was very skeptical of using a home warranty company because of previous past experiences being very poor. However, I have had this policy over a year now and used it a few times for differ...
Read More
- Destin D, February 5, 2024
Spoke with Woodly and he was very helpful in assisting me with setting up a new dumpster. Very pleasant gentleman to speak with  
- Matt H, February 4, 2024
Alexander Leon was amazing he went above and beyond to make sure I was happy. When I called in about a previous tech that was sent out, I was really upset but Alexander made sure that it would be hand...
Read More
- Charlene N, February 4, 2024
Brad Smith is a polite and proffesional guy along with all the reps at liberty. It's my pleasure to be able to work along side of their team to resolve all clients problems.  
- Ed S, February 3, 2024
It was easy to contact the claim section, call went off and he called back. Signed online fair practice with easy and representative showed concern on the situation by placing the claim on high priori...
Read More
- Senator M, February 3, 2024
Jack with Liberty was very responsive to my Heating System issue. He placed a high priority alert on my claim in order to expedite a quick response from a vendor. Very professional and cordial. 5 star...
Read More
- Jerome G, February 3, 2024
Alexander Leon was a great help! He took the time to address my issues in a respectful manor  
- Rodney F, February 2, 2024
I did a lot of research on home warranty companies. George was patient and kind. I had a lot of questions. He was able to answer them thoroughly and honestly. He got me a deal I can live with and was ...
Read More
- A B, February 2, 2024
The representative I spoke with was great. Answered my question. Just started so I have not used the company for anything yet. So my review is for George Ramsey. Great process with him. And great pric...
Read More
- Serena W, February 2, 2024
Hannah C. is an awesome asset for LHG. She is attentive, courteous and detail oriented ensuring that you the customer are always taken care of each and everytime at LHG. Liberty Home Guard is all abou...
Read More
- Luke, February 1, 2024
Emilio and Armando provided great customer service as I await the assignment of a technician for my heating concern
- Alicia D, February 1, 2024
Had the pleasure to work with Noah Carter today. He was quick, responsive, and knowledgable to my inquiry on switching over to Liberty Home Guard from an existing service. I ultimately choose to do bu...
Read More
- Johnny L, February 1, 2024
Call liberty mutual to become a service provider and was helped by Woodley was very friendly very helpful. And knowledgeable  
- Rene G, February 1, 2024
Alexander Lejon was most helpful and patient with me. As I have been very frustrated. Alexander made sure I successfully entered the information for the customer portal for my claim. I appreciate his ...
Read More
- Margueritte D, February 1, 2024
The Best Reviewed Home Warranty ProviderBest Reviewed Home Warranty Provider
ForbesConsumer Affairs AccreditedGoogleReseller RatingsInvestopediaTrustpilotTop10.comConsumers AdvocateRetirement LivingBest Company10 BestThe Home Warranty ExpertsBest Home Warranty OnlineLend Start

Frequently Asked Questions

  • What is a home warranty?

    A home warranty is a service contract that covers the cost of repairs and replacements for your home’s systems and appliances when they break down over time from normal wear and tear.

  • How does a home warranty work?

    It’s simple, you can select the coverage plan of your choice that is the best fit for your home and budget.

    When you request service for a covered item, you will be charged a pre-set fee in order to initiate the service request.

    With an LHG home warranty, when a covered item needs repair, simply follow these steps:

    • File a claim online or call.
    • After paying your set fee, we’ll put you in contact with a local contractor to schedule your appointment.
    • After officially diagnosing the problem, the contractor will contact us to make sure the issue is covered by your plan.
    • If everything checks out, the contractor will then repair or replace the item in question.
    • Afterwards, we’ll check in with you by email or phone to make sure you’re happy with the job.
  • What does a home warranty cover?

    Liberty Home Guard offers 3 different plans depending on the coverage your home needs. The Total Home Guard is a combination of both our Appliance Guard and Systems Guard plan. It is our most comprehensive and most economical.

    We offer add-ons to each plan. Check HERE for our Home Warranty Plans & Policies page to learn more about everything we cover.

  • How is a home warranty different from homeowner’s insurance?

    A home warranty covers the costs of repairs and replacements of major home appliances and systems. Home systems, for example, include plumbing, electrical, and HVAC.

    Homeowners insurance provides coverage if theft or natural disaster hits.

  • How is a home warranty different from a manufacturer’s warranty?

    The main difference is that a manufacturer’s warranty generally covers the failed part of a single appliance, but usually doesn’t include the cost of labor or repair. With a home warranty, one plan covers a variety of systems and appliances, making it a more cost-effective way to safeguard your home.

  • Why is buying a home warranty a good decision for homeowners?

    A home warranty protects the homeowner’s budget by removing the risk of fluctuating expenses when big ticket items break down. With a Liberty Home Guard home warranty, the homeowner will pay for a monthly plan, along with a flat rate service call fee associated with any repairs, rather than the full retail cost of replacing or repairing any of their home appliances or systems.

  • Do I have to get a home inspection before getting a Liberty Home Guard home warranty?

    No. Liberty Home Guard doesn’t require a home inspection or any maintenance records to purchase a home warranty plan.

  • How long does it take to fulfill a service request?

    Liberty Home Guard will dispatch a licensed technician to your home within 24 - 48 (business) hours of your request. Extenuating circumstances do apply.

  • Can I choose my own service contractor?

    Yes, you absolutely can. We only ask that you reach out to us first so that we can authorize the contractor you'd like to work with. This helps ensure that the highest standards are applied and that you and your family are kept safe. In our experience, you will usually save the most money and get the best work done using an LHG Certified Professional. All of our contractors are licensed professionals, and their work comes with a 60-day workmanship guarantee.

  • What happens if I sell my home?

    You can take your warranty with you to your new home, or cancel your warranty plan.

    To cancel your policy with Liberty Home Guard, please log in to your online customer portal and select the ‘Policy Details’ tab. There you will find a link titled ‘Cancel Coverage’. Alternatively, you can also call us at (866) 465-2403 or email us [email protected].

  • How long does my contract last?

    LHG seeks to empower its customers, enabiling you to find the contract term that is right for you. You can purchase a policy that is month-to-month, annual, or multi-year. Our multi-year plans provide the most value, call us toll free at (866) 396-5837 to find out more.

  • How do I make sure my coverage continues?

    If you have set up automatic payments with us, we will send your new contract 30 days before the old one expires. If you are not on an automatic payment system, you can continue coverage by logging into your account or calling us toll-free at  (866) 396-5837.

  • Can I cancel at any time?

    Yes, you can cancel at any time. If your cancellation occurs within the first 30 days of your coverage, we’ll refund your contract fees minus the cost of claims paid, and we will charge a small administrative overhead fee. If you cancel after the 30th day, you’ll receive a prorated refund of your contract fees for the rest of the contract term minus the cost of claims paid, and we will charge a small administrative overhead fee.

    To cancel your policy with Liberty Home Guard, please log in to your online customer portal and select the ‘Policy Details’ tab. There you will find a link titled ‘Cancel Coverage’. Alternatively, you can also call us at (866) 465-2403 or email us [email protected].

  • Is there a limit to the number of repairs I get during my contract term?

    No, we do not have a limit, although some coverage limitations, such as cost caps, may apply.

  • What is a home warranty?

    A home warranty is a service contract that covers the cost of repairs and replacements for your home’s systems and appliances when they break down over time from normal wear and tear.

  • How does a home warranty work?

    It’s simple, you can select the coverage plan of your choice that is the best fit for your home and budget.

    When you request service for a covered item, you will be charged a pre-set fee in order to initiate the service request.

    With an LHG home warranty, when a covered item needs repair, simply follow these steps:

    • File a claim online or call.
    • After paying your set fee, we’ll put you in contact with a local contractor to schedule your appointment.
    • After officially diagnosing the problem, the contractor will contact us to make sure the issue is covered by your plan.
    • If everything checks out, the contractor will then repair or replace the item in question.
    • Afterwards, we’ll check in with you by email or phone to make sure you’re happy with the job.
  • What does a home warranty cover?

    Liberty Home Guard offers 3 different plans depending on the coverage your home needs. The Total Home Guard is a combination of both our Appliance Guard and Systems Guard plan. It is our most comprehensive and most economical.

    We offer add-ons to each plan. Check HERE for our Home Warranty Plans & Policies page to learn more about everything we cover.

  • How is a home warranty different from homeowner’s insurance?

    A home warranty covers the costs of repairs and replacements of major home appliances and systems. Home systems, for example, include plumbing, electrical, and HVAC.

    Homeowners insurance provides coverage if theft or natural disaster hits.

  • How is a home warranty different from a manufacturer’s warranty?

    The main difference is that a manufacturer’s warranty generally covers the failed part of a single appliance, but usually doesn’t include the cost of labor or repair. With a home warranty, one plan covers a variety of systems and appliances, making it a more cost-effective way to safeguard your home.

  • Why is buying a home warranty a good decision for homeowners?

    A home warranty protects the homeowner’s budget by removing the risk of fluctuating expenses when big ticket items break down. With a Liberty Home Guard home warranty, the homeowner will pay for a monthly plan, along with a flat rate service call fee associated with any repairs, rather than the full retail cost of replacing or repairing any of their home appliances or systems.

  • Do I have to get a home inspection before getting a Liberty Home Guard home warranty?

    No. Liberty Home Guard doesn’t require a home inspection or any maintenance records to purchase a home warranty plan.

  • How long does it take to fulfill a service request?

    Liberty Home Guard will dispatch a licensed technician to your home within 24 - 48 (business) hours of your request. Extenuating circumstances do apply.

  • Can I choose my own service contractor?

    Yes, you absolutely can. We only ask that you reach out to us first so that we can authorize the contractor you'd like to work with. This helps ensure that the highest standards are applied and that you and your family are kept safe. In our experience, you will usually save the most money and get the best work done using an LHG Certified Professional. All of our contractors are licensed professionals, and their work comes with a 60-day workmanship guarantee.

  • What happens if I sell my home?

    You can take your warranty with you to your new home, or cancel your warranty plan.

    To cancel your policy with Liberty Home Guard, please log in to your online customer portal and select the ‘Policy Details’ tab. There you will find a link titled ‘Cancel Coverage’. Alternatively, you can also call us at (866) 465-2403 or email us [email protected].

Liberty Home Guard
Need help?

Talk to our Liberty Home Guard Agents 24/7.

(866) 225-7958