We understand, and we are sorry to lose you. In an effort to improve, please tell us why you cancelled your policy in the first place, and why you have decided not to give us another chance.
‘The Land of Steady Habits’ also known as Connecticut, is the southernmost state in the New England region of the contiguous United States. It is skirted by Rhode Island toward the east, New York toward the west, Massachusetts toward the north and Long Island Sound near the south. Connecticut lies at the southern end of the humid mainland atmosphere, enabling sweltering hot and humid summers, and with frigid winters consisting of moderate snowfall and a climate mix of both harsh downpours and inconsistent snow. Connecticut was hit by three noteworthy storms in a very short time frame (14 months) in 2011 and 2012, with every one of the three causing a substantial amount of property damage and electrical blackouts. Hurricane Irene touched down in Connecticut August 28, 2011 and the damage consensus totaled $235 million! A short time after, the “Halloween nor’easter” dropped a massive quantity of snow onto the trees, which in turn snapped branches and even large tree trunks that completely devastated electrical cables, leaving a few cities throughout Connecticut without power for 11 days. Hurricane Sandy had tropical storm-force winds when it reached Connecticut October 29, 2012. Hurricane Sandy’s wind speeds drove storm surges onto streets and cut power to 98 percent of homes and businesses, with more than $360 million in damage!
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Our customers are happier here with us, with an outstanding renewal rate, along with clients switching over everyday due to our high rate of customers expressing their positive feedback and reviews online, we’ve proven that Liberty Home Guard is the company of choice! Our customers’ satisfaction is of the utmost importance to us, always.
Very customer-centric, especially for a home warranty company. I had an issue with my oven's display and Robert spent 40 minutes with me on the phone helping me troubleshoot it.
Harriet Williams Heating
Trust Pilot
As a vendor, this home warranty company was, by far, THE BEST to work with. Very fast approval and payment. My technician was in and out in 20 minutes. Other home warranty companies take forever to get an approval and having my technicians wait on site is not very efficient. Great experience!
Maria Olah
As a Company, They have always paid very promptly for any claims we submit on behalf of customers. Their service department is very easy to work with compared to other companies.
Ryan Leckbee, Rhino Air Conditioning and Heating
People were responsive and there was no tap dancing around the issues. Great working with Paul, very professional and pleasant to talk to
Paula Bradley
My pool kept turning green. I couldn't figure it out. Thankfully I had a policy with Liberty Home Guard, and even though I didn't have the optional pool and spa add-on, Liberty still got a technician out to me and coordinated all the work done. I made sure to buy pool coverage afterward!
Raymond Jenkins
Trust Pilot
Liberty Home Guard actually seems to understand their customers. Their replacement upgrade program was too enticing to pass up and having used it twice, I am so pleased with it and Liberty Home Guard’s level of customer service.
Sara Acosta
Trust Pilot
I have had many home programs in the past and by far they are the best I had so far. Quick response to issues and the technicians they used were qualified and good at what they do!...
Nelson O
BBB
I had a very positive experience with Liberty Home Guard. I was concerned because it did not cover some of my large appliances and my account manager, Natalie A***** quickly resolved my concern within hours. I feel really good about choosing Liberty Home Guard for my multi-year warranty.
Jasmine
BBB
Liberty Home Guard is amazing! I called Up and their customer service team was super friendly and addressed my problem right away, they were able to get me a great deal and make it super convenient and quick! Highly recommend.
Cory R
BBB
Sam, David, and the people at LHG made me feel like family straight away. Thanks, gents, for making the tedious process of getting a home warranty simple.
Darren H
BBB
Excellent company, transparent service, fast and efficient. Exactly what we were looking for.
Dan H
Consumer Advocate
You can rest assured knowing that Liberty Home Guard fulfills their end of the agreement. I have has three claims different issues in my home and they took care of each promptly. I would be out of pocket a lot more than just my premium. You guys have my business for life.
Joseph
Consumers Advocate
A home warranty that works just the way it should. It makes my life easier that they don’t leave me on hold for 30 minutes the way my last home warranty company would.
Sara P
Consumers Advocate
I have renewed my three year policy twice, I have nothing but good things to say about Liberty Home Guard. Always good service, and happy endings.
Vick C
Consumers Advocate
Liberty Home Guard has saved me money on multiple occasions. Their technicians are always prepared and for all my claims, completed the work in 1 visit.
Linsey C
Consumers Advocate
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