How Liberty Home Guard Is Supporting You Through the Coronavirus Epidemic

Erin Easley

Written By Erin Easley

Published 04/14/20
How Liberty Home Guard Is Supporting You Through the Coronavirus Epidemic

We at Liberty Home Guard have always been absolutely committed to the safety of every one of our customers. This commitment is especially important today as we all cope with the recent coronavirus outbreak and the social and economic disruptions it has caused.

The transmission of the current coronavirus, COVID-19, has escalated incredibly quickly. The World Health Organization formally recognized the outbreak as a pandemic on March 11, 2020, and confirmed positive infections have now been identified in all 50 states. We want you to know that we take this health crisis very seriously.

As we heed the advice of experts by staying at home and practicing social distancing, you may wonder what will happen should you need to make a claim on your home warranty during the coronavirus epidemic. Please know that we are still here for you if something in your home needs to be repaired or replaced, and we are taking every precaution to protect our customers and staff.

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How Liberty Guard Is Protecting Our Customers and Technicians

Per the advice of medical professionals and infectious disease experts, some of the measures we’re taking to minimize the risk of infection for homeowners and service contractors during the coronavirus outbreak include:

  •          Social distancing. Our service contractors and technicians are maintaining a distance of at least six to ten feet from customers. When a technician arrives, we ask homeowners to open the door and then step back or even move to another room to allow the technician entry into the home. Rest at ease that our contractors are bonded, licensed, and insured.
  •          Exceptional hygiene. Representatives of Liberty Home Guard are asked to wash hands as often as possible, following recommendations of the CDC and medical professionals. This includes using soap, hot water, and scrubbing for at least twenty seconds. We also ask our technicians to use hand sanitizer when appropriate and to avoid coughing and sneezing into their hands or open air.
  •          Use of personal protective equipment (PPE). The CDC now recommends the use of masks whenever in public. Our technicians wear masks and gloves when making service calls. 
  •          Disinfecting workstations. Our contractors bring disinfectant when visiting our customers’ homes. They are instructed to disinfect the area in which they are working before and after servicing an appliance or system.
  •          Frequent communication with customers and contractors. We don’t want to arrange a service call if either the customer or technician is sick. We communicate with homeowners and contractors to ensure both parties are feeling healthy.

These practices are informed not just by what experts recommend, but by personal experience. David Moreno, Executive Chairman & Co-Founder of Liberty Home Guard, tested positive for COVID-19 and battled the illness for two weeks before making a full recovery. He consulted with doctors to confirm the measures necessary to keep his customers from contracting the illness themselves. Co-Founder & CEO Benjamin Joseph has served in the special forces with the Israel Defense Force and is trained in responding to disaster situations. David and Benjamin are dedicated to using their experiences to provide help for homeowners during the coronavirus crisis.

Affordable Home Warranty Plans with Liberty Home Guard

We also understand the ongoing economic fallout from this crisis. Whether you’re a current or prospective customer, if you’re experiencing financial difficulties, we are happy to work with you on managing affordable home warranty plans.

Call us at (866) 699-4589 or contact us online to discuss inexpensive warranty options. We’ve all been painfully reminded of the possibility of unexpected disruption. An affordable plan can provide much needed reassurance of the functionality of your home.

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