We understand, and we are sorry to lose you. In an effort to improve, please tell us why you cancelled your policy in the first place, and why you have decided not to give us another chance.
As the most consumer-centric home warranty company, Liberty Home Guard wants to ensure that our customers are being heard loud and clear. We’ve recently developed a powerful tool to make it even easier for our customers and technicians to provide feedback on our home warranty services.
As of August 2020, Liberty Home Guard customers can access a survey module to share their experiences and opinions. This module facilitates a dialogue between our executive team and homeowners and technicians, giving us the chance to fine-tune our operations and respond to any issues rapidly and efficiently.
Managing your Home
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How the Survey Module Works
New customers can first access the survey module after they’ve signed up with Liberty Home Guard. We’ll send out an email to express our thanks and provide a link to an external survey. There, customers can rate their experience and give written feedback on what was helpful during the sign-up process and what can be improved.
If you already have a home appliance warranty or home system warranty with Liberty Home Guard, you can expect a similar email whenever you file a service claim. The survey gives you the opportunity to identify practices and services that made your claim experience more enjoyable or efficient. If anything falls short of your expectations, the survey also lets you escalate issues or suggest ways of improving the overall process of servicing, repairing, and replacing appliances and systems in your home.
We at Liberty Home Guard are also dedicated to supporting the talented technicians that work with us throughout the country. To this end, we’ll send an email with a link to the survey module to anyone who joins our national network of technicians.
Whether you’re a new customer, technician, or longstanding holder of one of our home warranty plans, the survey module gives you a quick and easy way of voicing your point of view.
How the Survey Module Provides Superior Customer Support
We designed our new survey module as a way to open new channels of communication with our customers. The valuable feedback customers and technicians provide in the survey travels directly to the Liberty Home Guard executive team.
We’re listening closely to what our customers have to say. Our team routinely reviews the survey module results to identify actionable steps we can take to better the experience of the homeowners, real estate agents, and technicians who partner with us. We’ll respond to individual concerns and queries, and this will help shape our practices for all customers moving forward.
In short, this survey module will help us optimize our services so you can have enduring assurance that the systems and appliances in your home are protected.
Protect Your Home With Liberty Home Guard
Our effort to further engage with our customers and technicians is just one example of how Liberty Home Guard continually works to provide an outstanding customer experience.
If you’re looking to protect your home with a comprehensive warranty, reach out today and learn why the Better Business Bureau recently named Liberty Home Guard the highest-rated home warranty provider. You can use our website for a free quote, or you can call (866)-926-2610 to speak with someone from our team.