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Lennox Repair & Warranty

Lennox

Lennox International produces and distributes a range of home HVAC equipment. The company supports its products with robust warranty coverage, and Lennox offers its customers the option of extended coverage for parts and labor.

The duration and terms of the company’s warranty coverage vary by product line. Below is an overview of Lennox warranty information to help you make more informed choices about purchasing and repairing your home’s HVAC system.

What to Know About Lennox Warranties

Before you pay for Lennox HVAC repair, check to see if your equipment is still covered under a limited warranty. It’s always best to consult your unit’s specific documentation, but here are some general guidelines by product series.

  • Lennox Signatureunits have 10 years of coverage on the compressor and other components. The heat exchanger is covered for 20 years or for the product’s lifetime, depending on the model.
  • Similarly, Elite models have 10 years of compressor coverage but only five years for other components. Elite heat exchangers also have either 20 years or unlimited coverage, depending on the model.
  • Products in the Merit series have five years of coverage on the compressor and other components and 20 years of coverage on the heat exchanger.
  • Healthy Climate products can have two or five years of coverage.
  • Comfort control units, thermostats, and zoning systems can have five or 10 years of coverage.
  • Ductless mini-split units have five years of coverage.

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Customers do not need to register their products with Lennox to receive the coverage described above. As long as there is proof of purchase, the company will cover the unit’s repair or replacement.

Some Signature, Merit, and Elite models are eligible for even more coverage at no additional cost. With the Lennox Warranty Your Way program, customers with select Merit and Elite models can opt for five additional years of parts coverage or two years of parts coverage and three years of labor coverage. Customers with Signature models can receive three more years of labor coverage and two more years of parts coverage. In most locations, Warranty Your Way coverage is available only when the customer registers the product with Lennox within 60 stays of the product’s installation or within 60 days of closing on a new home.

Lennox Extended Warranty Coverage Overview

Beyond the Warranty Your Way program, Lennox offers the Comfort Shield plan to extend coverage by three, five, seven, ten, or twelve more years.

Notably, the Comfort Shield program is underwritten by a third-party company. Homeowners can find the same or better coverage for Lennox furnace repair and HVAC repair through other warranty providers, such as Liberty Home Guard.

Why Choose Liberty Home Guard

Many appliance manufacturers sponsor extended warranty programs, but these plans are limited to specific classes and brands of products. If you instead choose a warranty plan from Liberty Home Guard to protect your Lennox appliances, you can bundle coverage to protect other appliances and systems in your home.

Call (866)-432-1283 and discover why Liberty Home Guard is the top-rated warranty provider in America.

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Frequently Asked Questions (FAQ)

HOME WARRANTY
  • What is a home warranty?

    A home warranty is a service contract that covers the cost of repairs and replacements for your home’s systems and appliances when they break down over time from normal wear and tear.

  • How does a home warranty work?

    It’s simple, you can select the coverage plan of your choice that is the best fit for your home and budget.

    When you request service for a covered item, you will be charged a pre-set fee in order to initiate the service request.

    With an LHG home warranty, when a covered item needs repair, simply follow these steps:

    • File a claim online or call.
    • After paying your set fee, we’ll put you in contact with a local contractor to schedule your appointment.
    • After officially diagnosing the problem, the contractor will contact us to make sure the issue is covered by your plan.
    • If everything checks out, the contractor will then repair or replace the item in question.
    • Afterwards, we’ll check in with you by email or phone to make sure you’re happy with the job.
  • What does a home warranty cover?

    Liberty Home Guard offers 3 different plans depending on the coverage your home needs. The Total Home Guard is a combination of both our Appliance Guard and Systems Guard plan. It is our most comprehensive and most economical.

    We offer add-ons to each plan. Check HERE for our Home Warranty Plans & Policies page to learn more about everything we cover.

  • How is a home warranty different from homeowner’s insurance?

    A home warranty covers the costs of repairs and replacements of major home appliances and systems. Home systems, for example, include plumbing, electrical, and HVAC.

    Homeowners insurance provides coverage if theft or natural disaster hits.

  • How is a home warranty different from a manufacturer’s warranty?

    The main difference is that a manufacturer’s warranty generally covers the failed part of a single appliance, but usually doesn’t include the cost of labor or repair. With a home warranty, one plan covers a variety of systems and appliances, making it a more cost-effective way to safeguard your home.

  • Why is buying a home warranty a good decision for homeowners?

    A home warranty protects the homeowner’s budget by removing the risk of fluctuating expenses when big ticket items break down. With a Liberty Home Guard home warranty, the homeowner will pay for a monthly plan, along with a flat rate service call fee associated with any repairs, rather than the full retail cost of replacing or repairing any of their home appliances or systems.

  • Do I have to get a home inspection before getting a Liberty Home Guard home warranty?

    No. Liberty Home Guard doesn’t require a home inspection or any maintenance records to purchase a home warranty plan.

  • How long does it take to fulfill a service request?

    Liberty Home Guard will dispatch a licensed technician to your home within 24 - 48 (business) hours of your request. Extenuating circumstances do apply.

  • Can I choose my own service contractor?

    Yes, you absolutely can. We only ask that you reach out to us first so that we can authorize the contractor you'd like to work with. This helps ensure that the highest standards are applied and that you and your family are kept safe. In our experience, you will usually save the most money and get the best work done using an LHG Certified Professional. All of our contractors are licensed professionals, and their work comes with a 60-day workmanship guarantee.

  • What happens if I sell my home?

    You can take your warranty with you to your new home, or cancel your warranty plan.

    To cancel your policy with Liberty Home Guard, please log in to your online customer portal and select the ‘Policy Details’ tab. There you will find a link titled ‘Cancel Coverage’. Alternatively, you can also call us at (866) 465-2403 or email us accounts@libertyhomeguard.com.

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  • How long does my contract last?

    LHG seeks to empower its customers, enabiling you to find the contract term that is right for you. You can purchase a policy that is month-to-month, annual, or multi-year. Our multi-year plans provide the most value, call us toll free at (866) 396-5837 to find out more.

  • How do I make sure my coverage continues?

    If you have set up automatic payments with us, we will send your new contract 30 days before the old one expires. If you are not on an automatic payment system, you can continue coverage by logging into your account or calling us toll-free at  (866) 396-5837.

  • Can I cancel at any time?

    Yes, you can cancel at any time. If your cancellation occurs within the first 30 days of your coverage, we’ll refund your contract fees minus the cost of claims paid, and we will charge a small administrative overhead fee. If you cancel after the 30th day, you’ll receive a prorated refund of your contract fees for the rest of the contract term minus the cost of claims paid, and we will charge a small administrative overhead fee.

    To cancel your policy with Liberty Home Guard, please log in to your online customer portal and select the ‘Policy Details’ tab. There you will find a link titled ‘Cancel Coverage’. Alternatively, you can also call us at (866) 465-2403 or email us accounts@libertyhomeguard.com.

  • Is there a limit to the number of repairs I get during my contract term?

    No, we do not have a limit, although some coverage limitations, such as cost caps, may apply.

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