Why is my Kenmore Elite freezer not working?

Common causes include a faulty evaporator fan motor, defective defrost thermostat, compressor failure, or issues with the defrost system.

How do I test the evaporator fan motor?

Open the freezer and listen for the fan running. If the fan isn’t spinning, try manually turning the blades. If they don’t move freely, the motor may need to be replaced. Use a multimeter to check for continuity in the fan motor. If there is no continuity, replace the motor.

Can a dirty condenser coil cause my freezer to stop working?

Yes, dust and debris on the condenser coils can hinder heat dissipation, causing the freezer to overheat and not cool properly. Cleaning the coils can resolve this issue.

What should I do if the compressor is faulty?

If the compressor isn’t working, it may require professional repair or replacement. Testing the compressor's continuity with a multimeter can help determine if it's faulty.

Kenmore elite freezer is not working

A malfunctioning freezer can be frustrating, especially when it threatens to spoil your frozen food. If your Kenmore Elite freezer is not working, several issues could be to blame. From electrical problems to faulty components, identifying the root cause is the first step toward restoring proper function.

This guide will walk you through common reasons why your freezer may not be cooling and provide actionable troubleshooting steps to help you get it back up and running.

Key reasons for the problem:

45% of reported issues are the

Faulty Evaporator Fan Motor

35% of reported issues are the

Defective Defrost Thermostat

15% of reported issues are the

Compressor Failure

5% of reported issues are the

All Other Causes

One Plan. Every Appliance. Zero Stress.

Extended warranties only cover one item. Liberty Home Guard protects all your appliances and systems under one simple plan.
If it breaks, we’ve got you covered—no matter the brand.

Get My Free Quote

Diagnostic and troubleshooting steps

Kenmore Elite Freezer Not Working? This step-by-step guide breaks down the most common issues—ranging from thermostat malfunctions to compressor failures—and offers practical solutions to help you diagnose and fix the problem quickly.

Step 1:

Check the Power Supply

Ensure the power cord is securely plugged into a functioning outlet.
Test the outlet by plugging in another device.
Check the circuit breaker to see if it has tripped.

Step 2:

Verify the Temperature Settings

Make sure the freezer’s thermostat is set to the correct temperature (typically 0°F or lower).
If the temperature control dial is unresponsive, it may need to be replaced.

Step 3:

Clean the Condenser Coils

Unplug the freezer and locate the condenser coils (usually at the back or underneath the unit).
Use a vacuum or coil brush to remove dust and debris.
Plug the freezer back in and monitor for cooling improvements.

Step 4:

Inspect the Evaporator Fan

Open the freezer and listen for the fan running.
If the fan isn’t spinning, try manually turning the blades. If they don’t move freely, the motor may need to be replaced.
Use a multimeter to check for continuity in the fan motor. If there is no continuity, replace the motor.

Step 5:

Test the Start Relay

Unplug the freezer and locate the start relay near the compressor.
Remove the relay and shake it—if you hear a rattling sound, it may be faulty.
Test it with a multimeter and replace it if necessary.

Step 6:

Check the Defrost System

Inspect the evaporator coils for excessive frost buildup.
If frost is covering the coils, the defrost heater, thermostat, or timer may need replacement.
Manually defrost the freezer and see if the problem recurs.

Step 7:

Assess the Compressor

If the freezer isn’t cooling but the condenser fan is running, the compressor might be faulty.
Use a multimeter to test the compressor’s continuity.
If the compressor isn’t working, it may require professional repair or replacement.

Step 8:

Get a Home Warranty for Trusted Appliance Coverage

Get reliable appliance protection through a plan from Liberty Home Guard or a similar provider.

Key actions for homeowners:

Keep the condenser coils clean. Vacuum them every 6–12 months to maintain efficiency.
Check the door seals. A loose or damaged door seal can cause temperature fluctuations.
Monitor temperature settings to avoid setting the thermostat too high or too low.
Keep the freezer well-stocked but not overcrowded to allow cold air circulation.
If your model doesn’t have an automatic defrost function, manually defrost it when ice buildup becomes excessive.

Most common repairs needed to fix a kenmore elite freezer that’s not working

When your Kenmore Elite Freezer is not working, certain repairs are more commonly required than others. Below are the most frequent fixes:

Replace a Faulty Compressor:
The compressor is the heart of the freezer’s cooling system, pumping refrigerant to maintain low temperatures. If the compressor fails, the freezer will stop cooling entirely. If you suspect the compressor is the issue, a technician should diagnose and replace it, as compressor repairs require specialized tools.
Check and Replace a Defective Start Relay:
The start relay helps power the compressor. If it malfunctions, the compressor may struggle to start or not run at all. A faulty start relay often produces a clicking sound when the freezer attempts to start.

Frequently Asked Questions

Why is my Kenmore Elite freezer running but not freezing?
If your freezer is running but not freezing, possible causes include dirty condenser coils, a faulty evaporator fan, or a malfunctioning thermostat. Cleaning the coils and checking the fan motor can help resolve the issue.
How do I reset my Kenmore Elite freezer?
To reset your freezer, unplug it from the power source for 5–10 minutes, then plug it back in. If the problem persists, check for component failures such as a bad thermostat or start relay.
What should I do if my freezer has frost buildup?
Excess frost buildup can indicate a failing defrost system. Try manually defrosting the unit and check the defrost heater, thermostat, and timer for malfunctions.
Is it worth repairing my Kenmore Elite freezer, or should I replace it?
If your freezer is over 10 years old and requires costly repairs (such as a new compressor),replacing it might be a better option. However, if the issue is minor, such as a faulty fan or thermostat, repairing it can extend its lifespan.

Want to view more?

The Most Consumer Centric
Home Warranty Provider.

Homeowners across the country recommend Liberty Home Guard Home Warranty above all others.
Don’t just take our word for it—Liberty Home Guard Reviews speak for themselves!

I am extremely satisfied with Libert...

I am extremely satisfied with Liberty Home Guard. They were helpful in finding a dryer, and having it delivered. The delivery was ...

Debbie

I've had this home warranty service ...

I've had this home warranty service for over a year. I've exclusively used the "pick a contractor" option and have had good result...

Conchita G.

We switched over to Liberty Home Gua...

We switched over to Liberty Home Guard about a year ago, and the experience has been phenomenal. We used to be with another home w...

Natalie K.

Stephanie has helped resolve my conc...

Stephanie has helped resolve my concerns regarding the pending Liberty home guard claims. Very good to work with her.

Guthbudeen A.

The technicians arrived on time and ...

The technicians arrived on time and completed on time. They were very professional. They kept in communication throughout the proj...

Rae J.

E Perach is the most understanding h...

E Perach is the most understanding helpful home warranty professional I’ve ever dealt with after have 3 other companies. Her cus...

Michael F.

Dante Vega customer service rep at l...

Dante Vega customer service rep at liberty home warranty handle all my new work orders assuring me a steady work flow for the comp...

Nat S.

I have used this service for three y...

I have used this service for three years and while their timeline can be slow they absolutely deliver. Today the service represent...

Glory O.

I have Liberty Home Guard for an yea...

I have Liberty Home Guard for an year. I worked with Ronald Moran. He is an awesome service representative. From the point I open ...

Vidyasagar U.

The young man was very helpful. I ha...

The young man was very helpful. I have three claims pending, and they all have different stages and phases and it’s very difficu...

Steven T.