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Craftsman Appliance Repair & Warranty

Craftsman

Since its establishment as the house brand for Sears in 1927, Craftsman tools and appliances has earned a reputation for reliability and durability. This reputation was supported by generous lifetime warranties on many products.

In 2017, Sears sold the Craftsman brand to Stanley Black & Decker. Craftsman products are now available at a range of national retailers, but many consumers have questions about how the company’s warranty policies have changed. Here’s all the warranty information you need to know to help you repair your Craftsman appliances.

Craftsman Warranty Coverage Overview

Despite the sale of the Craftsman brand, owners of Craftsman products can still take advantage of generous warranty policies.

A substantial number of Craftsman products are backed by lifetime warranties. These include hammers and demolition tools, finishing tools, pliers, screwdrivers, wrenches, knives, hex keys, nut drivers, ratchets, tape measures, and other assorted hand tools.

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If any of these tools cease to function for any reason, consumers can exchange them for free. Craftsman does not require a proof of purchase, but note that some retailers might. Lowe’s, for example, now sells Craftsman products, but may not honor the lifetime warranty without proof that the item was purchased at a Lowe’s store.

Other Craftsman products have more limited warranty coverage. Drills, sanders, grinders, vacuums, saws, and some other power tools, for instance, are backed by a three-year warranty. Compressors have a one-year limited warranty against defects in materials or workmanship. A proof of purchase is required to take advantage of these policies.

Note that some products may have more complex warranty coverage. A gas-powered pressure washer, for example, has a three-year warranty on the frame, but a two-year warranty on the engine.

Fortunately, Craftsman provides detailed warranty information for all of their products on their website.

Craftsman Extended Warranty Coverage

With Craftsman’s warranty policy, it’s unlikely that you’ll need to pay to replace your hand tools. Power tools and other high-ticket items are another matter, however. Once the warranty expires on your Craftsman lawn mower, you’ll need to pay out of pocket to repair or replace it.

An extended warranty from Liberty Home Guard can insure against those costs. Call our team today at (866)-225-7958 to learn more about our protection plans for tools and appliances made by Craftsman and other popular brands. Our plans can help you repair your Craftsman appliances at a fraction of the market cost.

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Frequently Asked Questions (FAQ)

HOME WARRANTY
  • What is a home warranty?

    A home warranty is a service contract that covers the cost of repairs and replacements for your home’s systems and appliances when they break down over time from normal wear and tear.

  • How does a home warranty work?

    It’s simple, you can select the coverage plan of your choice that is the best fit for your home and budget.

    When you request service for a covered item, you will be charged a pre-set fee in order to initiate the service request.

    With an LHG home warranty, when a covered item needs repair, simply follow these steps:

    • File a claim online or call.
    • After paying your set fee, we’ll put you in contact with a local contractor to schedule your appointment.
    • After officially diagnosing the problem, the contractor will contact us to make sure the issue is covered by your plan.
    • If everything checks out, the contractor will then repair or replace the item in question.
    • Afterwards, we’ll check in with you by email or phone to make sure you’re happy with the job.
  • What does a home warranty cover?

    Liberty Home Guard offers 3 different plans depending on the coverage your home needs. The Total Home Guard is a combination of both our Appliance Guard and Systems Guard plan. It is our most comprehensive and most economical.

    We offer add-ons to each plan. Check HERE for our Home Warranty Plans & Policies page to learn more about everything we cover.

  • How is a home warranty different from homeowner’s insurance?

    A home warranty covers the costs of repairs and replacements of major home appliances and systems. Home systems, for example, include plumbing, electrical, and HVAC.

    Homeowners insurance provides coverage if theft or natural disaster hits.

  • How is a home warranty different from a manufacturer’s warranty?

    The main difference is that a manufacturer’s warranty generally covers the failed part of a single appliance, but usually doesn’t include the cost of labor or repair. With a home warranty, one plan covers a variety of systems and appliances, making it a more cost-effective way to safeguard your home.

  • Why is buying a home warranty a good decision for homeowners?

    A home warranty protects the homeowner’s budget by removing the risk of fluctuating expenses when big ticket items break down. With a Liberty Home Guard home warranty, the homeowner will pay for a monthly plan, along with a flat rate service call fee associated with any repairs, rather than the full retail cost of replacing or repairing any of their home appliances or systems.

  • Do I have to get a home inspection before getting a Liberty Home Guard home warranty?

    No. Liberty Home Guard doesn’t require a home inspection or any maintenance records to purchase a home warranty plan.

  • How long does it take to fulfill a service request?

    Liberty Home Guard will dispatch a licensed technician to your home within 24 - 48 (business) hours of your request. Extenuating circumstances do apply.

  • Can I choose my own service contractor?

    Yes, you absolutely can. We only ask that you reach out to us first so that we can authorize the contractor you'd like to work with. This helps ensure that the highest standards are applied and that you and your family are kept safe. In our experience, you will usually save the most money and get the best work done using an LHG Certified Professional. All of our contractors are licensed professionals, and their work comes with a 60-day workmanship guarantee.

  • What happens if I sell my home?

    You can take your warranty with you to your new home, or cancel your warranty plan.

    To cancel your policy with Liberty Home Guard, please log in to your online customer portal and select the ‘Policy Details’ tab. There you will find a link titled ‘Cancel Coverage’. Alternatively, you can also call us at (866) 465-2403 or email us accounts@libertyhomeguard.com.

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  • How long does my contract last?

    LHG seeks to empower its customers, enabiling you to find the contract term that is right for you. You can purchase a policy that is month-to-month, annual, or multi-year. Our multi-year plans provide the most value, call us toll free at (866) 396-5837 to find out more.

  • How do I make sure my coverage continues?

    If you have set up automatic payments with us, we will send your new contract 30 days before the old one expires. If you are not on an automatic payment system, you can continue coverage by logging into your account or calling us toll-free at  (866) 396-5837.

  • Can I cancel at any time?

    Yes, you can cancel at any time. If your cancellation occurs within the first 30 days of your coverage, we’ll refund your contract fees minus the cost of claims paid, and we will charge a small administrative overhead fee. If you cancel after the 30th day, you’ll receive a prorated refund of your contract fees for the rest of the contract term minus the cost of claims paid, and we will charge a small administrative overhead fee.

    To cancel your policy with Liberty Home Guard, please log in to your online customer portal and select the ‘Policy Details’ tab. There you will find a link titled ‘Cancel Coverage’. Alternatively, you can also call us at (866) 465-2403 or email us accounts@libertyhomeguard.com.

  • Is there a limit to the number of repairs I get during my contract term?

    No, we do not have a limit, although some coverage limitations, such as cost caps, may apply.

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