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Sony Appliance Repair & Warranty

Sony

Sony has been a trusted manufacturer of consumer electronics for generations, but even the best devices can malfunction through no fault of the user. Taking advantage of a Sony warranty or extended warranty can help you repair and maintain your Sony appliances conveniently and affordably.

What to Know About Sony Appliance Warranties

Sony does not have a one-size-fits-all warranty policy. The terms of a Sony warranty differ from product to product.

Many of Sony’s less expensive products will have a 90-day warranty. More expensive devices, such as the Playstation 4 or Playstation 5, have one-year warranties. Some Sony televisions may have a warranty period of two years.

Standard Sony warranties typically cover parts that are deemed defective. If you want coverage for accidental drops, water damage, surge protection, and the like, you’ll need to purchase additional coverage.

You’ll also need to purchase additional coverage if you want any level of protection beyond the limited window of Sony’s initial product warranty.

You can check your Sony product’s documentation to find the exact terms of your warranty.

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Sony Appliances Extended Warranty Overview

Users have a couple of options for extended Sony electronics protection. The company doesn’t usually offer Sony extended warranties, but they do offer Sony protection plans. One example is the Sony Extended Service Plan (ESP). With this plan, users have access to Sony support and Sony technicians, but coverage is limited to five years. If you purchase Sony’s ESP with accidental damage coverage, that coverage window is only four years.

Of course, Sony’s protection plans are limited to Sony products, as well. If you want extended protection for a Sony Playstation, Samsung television, and Bose headphones, you’ll need to pay for multiple policies.

You can consolidate your coverage, however, with an electronics extended warranty from Liberty Home Guard.

What Does a Sony Warranty Cover?

A Sony warranty covers the cost of unforeseeable repairs or replacement of your Sony product due to a defect or hardware issues. A Sony warranty is typically in effect for one year. If your Sony product’s malfunction is deemed the result of a manufacturing error, Sony will fix or replace the broken components at no charge.

What Does a Sony Warranty Not Cover?

A basic Sony warranty usually excludes damages arising from the following:

  • Software problems
  • Accidents or misuse
  • Dropping the product
  • Water damage
  • Outside repairs

Furthermore, a Sony warranty is only valid if the consumer has used the product as intended, and it has not been altered or tampered with by unauthorized parties.

How to File a Claim With Sony

The first step in filing a claim with Sony is to collect any documentation about the product, including its serial number and proof of purchase. Contact Sony’s customer service either online or over the phone. You’ll be asked to provide information about the product and the issues you have. You may be asked to file a claim online.

After you submit your claim, the manufacturer may recommend you send the damaged product to an authorized repair service. If the problem is covered by the warranty, Sony may repair or replace the product, often for no charge. 

However, if the damage falls outside the terms of the warranty, you may be given the option to have it fixed at a certain rate.

How Much Does a Sony Warranty Cost?

The cost of a Sony warranty depends on the specific product you’ve purchased and the coverage you’ve chosen. Most Sony products have a standard, one-year limited warranty. You can purchase an extended Sony warranty for an additional fee, which may add multiple years of protection against accidents and malfunctions.

The price of an extended Sony warranty varies according to the product and the coverage you select. A long-term plan that protects a Sony flatscreen TV will cost more than a plan covering Sony headphones or smaller devices.

Why You Should Choose Liberty Home Guard

We strive to be the most consumer-centric warranty provider by working with our customers to craft plans that meet our customers’ needs without redundancies in coverage. With our electronics warranties, you can bundle coverage for multiple devices, no matter the manufacturer. You can even combine electronics coverage with a broader home warranty to have total protection across all of your home’s appliances and systems.

Liberty Home Guard is acclaimed for our efficiency, depth of coverage, and first-rate customer service. The Sony warranties work in tandem with our home warranties to give you and your family protection from the excessive cost of product and equipment failure.

Get started by calling our team at (833)-543-9559. You can also get a free quote by contacting us online.

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Frequently Asked Questions (FAQ)

HOME WARRANTY
  • What is a home warranty?

    A home warranty is a service contract that covers the cost of repairs and replacements for your home’s systems and appliances when they break down over time from normal wear and tear.

  • How does a home warranty work?

    It’s simple, you can select the coverage plan of your choice that is the best fit for your home and budget.

    When you request service for a covered item, you will be charged a pre-set fee in order to initiate the service request.

    With an LHG home warranty, when a covered item needs repair, simply follow these steps:

    • File a claim online or call.
    • After paying your set fee, we’ll put you in contact with a local contractor to schedule your appointment.
    • After officially diagnosing the problem, the contractor will contact us to make sure the issue is covered by your plan.
    • If everything checks out, the contractor will then repair or replace the item in question.
    • Afterwards, we’ll check in with you by email or phone to make sure you’re happy with the job.
  • What does a home warranty cover?

    Liberty Home Guard offers 3 different plans depending on the coverage your home needs. The Total Home Guard is a combination of both our Appliance Guard and Systems Guard plan. It is our most comprehensive and most economical.

    We offer add-ons to each plan. Check HERE for our Home Warranty Plans & Policies page to learn more about everything we cover.

  • How is a home warranty different from homeowner’s insurance?

    A home warranty covers the costs of repairs and replacements of major home appliances and systems. Home systems, for example, include plumbing, electrical, and HVAC.

    Homeowners insurance provides coverage if theft or natural disaster hits.

  • How is a home warranty different from a manufacturer’s warranty?

    The main difference is that a manufacturer’s warranty generally covers the failed part of a single appliance, but usually doesn’t include the cost of labor or repair. With a home warranty, one plan covers a variety of systems and appliances, making it a more cost-effective way to safeguard your home.

  • Why is buying a home warranty a good decision for homeowners?

    A home warranty protects the homeowner’s budget by removing the risk of fluctuating expenses when big ticket items break down. With a Liberty Home Guard home warranty, the homeowner will pay for a monthly plan, along with a flat rate service call fee associated with any repairs, rather than the full retail cost of replacing or repairing any of their home appliances or systems.

  • Do I have to get a home inspection before getting a Liberty Home Guard home warranty?

    No. Liberty Home Guard doesn’t require a home inspection or any maintenance records to purchase a home warranty plan.

  • How long does it take to fulfill a service request?

    Liberty Home Guard will dispatch a licensed technician to your home within 24 - 48 (business) hours of your request. Extenuating circumstances do apply.

  • Can I choose my own service contractor?

    Yes, you absolutely can. We only ask that you reach out to us first so that we can authorize the contractor you'd like to work with. This helps ensure that the highest standards are applied and that you and your family are kept safe. In our experience, you will usually save the most money and get the best work done using an LHG Certified Professional. All of our contractors are licensed professionals, and their work comes with a 60-day workmanship guarantee.

  • What happens if I sell my home?

    You can take your warranty with you to your new home, or cancel your warranty plan.

    To cancel your policy with Liberty Home Guard, please log in to your online customer portal and select the ‘Policy Details’ tab. There you will find a link titled ‘Cancel Coverage’. Alternatively, you can also call us at (866) 465-2403 or email us accounts@libertyhomeguard.com.

USING YOUR HOME WARRANTY
  • How do I set up an account online?

    Once you sign up for an LHG policy, you will receive an email with instructions on how to register your account that will include your username and password.

  • How do I request service?

    Once your coverage kicks in, schedule a request online any time HERE. You can also dial 833-LHGUARD (866) 396-5837 for your request.

    You can check any job’s status by logging into your account HERE.

  • What if my covered item can’t be fixed?

    If we determine your covered item is beyond repair, we’ll offer a replacement or find you another solution that works for your situation.

  • Who will LHG send to my house?

    We work with licensed contractors in your area who have been regularly evaluated by customers to meet our high standards.

  • My issue wasn’t fixed. Can the contractor come back?

    Of course. Simply re-request the service online or by phone. All work done with our service providers comes with a 60-day workmanship guarantee, so if the issue isn’t resolved, we’ll send a service provider back to you, at no charge.

  • How to cancel my Liberty Home Guard policy?

    To cancel your policy with Liberty Home Guard, please log in to your online customer portal and select the ‘Policy Details’ tab. There you will find a link titled ‘Cancel Coverage’. Alternatively, you can also call us at (866) 465-2403 or email us accounts@libertyhomeguard.com. 

COVERAGE
ABOUT HOME WARRANTIES
  • How long does my contract last?

    LHG seeks to empower its customers, enabiling you to find the contract term that is right for you. You can purchase a policy that is month-to-month, annual, or multi-year. Our multi-year plans provide the most value, call us toll free at (866) 396-5837 to find out more.

  • How do I make sure my coverage continues?

    If you have set up automatic payments with us, we will send your new contract 30 days before the old one expires. If you are not on an automatic payment system, you can continue coverage by logging into your account or calling us toll-free at  (866) 396-5837.

  • Can I cancel at any time?

    Yes, you can cancel at any time. If your cancellation occurs within the first 30 days of your coverage, we’ll refund your contract fees minus the cost of claims paid, and we will charge a small administrative overhead fee. If you cancel after the 30th day, you’ll receive a prorated refund of your contract fees for the rest of the contract term minus the cost of claims paid, and we will charge a small administrative overhead fee.

    To cancel your policy with Liberty Home Guard, please log in to your online customer portal and select the ‘Policy Details’ tab. There you will find a link titled ‘Cancel Coverage’. Alternatively, you can also call us at (866) 465-2403 or email us accounts@libertyhomeguard.com.

  • Is there a limit to the number of repairs I get during my contract term?

    No, we do not have a limit, although some coverage limitations, such as cost caps, may apply.

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