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Char-Broil Repair & Warranty

Char-Broil

Char-Broil is an American manufacturer of grills, smokers, fryers, and other outdoor cooking tools and appliances. Grills take a beating from high internal temperatures and exposure to the elements, so homeowners understandably demand warranty protection.

This article will explain Char-Broil’s warranty policy, including information on how to find your product’s specific warranty terms. We’ll also share some coverage options for when Char-Broil’s limited warranty expires on your grill, smoker, or fryer.

Char-Broil Warranty Coverage Overview

Char-Broil has a consumer-friendly warranty policy, though the precise terms vary from product to product and even from part to part. Generally speaking, if your Char-Broil equipment fails within a specified timeframe, the company will replace the faulty part at no or minimal cost to you. The company does require a dated sales receipt, however.

Char-Broil includes warranty documentation with the sale of all products. The company also makes this information available on their website. Simply plug in the model number of your grill, smoker, or fryer to queue up the relevant information. If you’re not sure of your equipment’s model number, Char-Broil’s website provides photographs that show where you can locate it.

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The length of warranty coverage depends on the product and part. Most smokers and fryers tend to have one-year warranties. Grills have more complex coverage terms. For example, the warranty on the burners in a four-burner gas grill is five years, but only two years for the grates and emitters and one year for everything else.

You should always review your product’s documentation or check with the manufacturer for a product’s official warranty information, but a good rule of thumb for Char-Broil products is a one-year warranty, with extended coverage for grills with burners, grates, and emitters. Less expensive accessories, such as rotisserie kits and grill pans, may not have any warranty coverage at all.

Char-Broil Extended Warranty Overview

Char-Broil does not sponsor their own Char-Broil protection plans or extended warranties. Consumers interested in that kind of coverage will need to investigate third-party plans. Retailers such as Lowe’s may offer protection plans, but coverage is of course limited to the product in question.

Another, perhaps more cost-effective option is to sign on with Liberty Home Guard and bundle coverage for your Char-Broil products with coverage for other appliances and systems in your home. We cover a range of home equipment from virtually all major manufacturers.

We’ll find the right plan for you. Use our website for a free quote or call (866)-225-7958.

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Frequently Asked Questions (FAQ)

HOME WARRANTY
  • What is a home warranty?

    A home warranty is a service contract that covers the cost of repairs and replacements for your home’s systems and appliances when they break down over time from normal wear and tear.

  • How does a home warranty work?

    It’s simple, you can select the coverage plan of your choice that is the best fit for your home and budget.

    When you request service for a covered item, you will be charged a pre-set fee in order to initiate the service request.

    With an LHG home warranty, when a covered item needs repair, simply follow these steps:

    • File a claim online or call.
    • After paying your set fee, we’ll put you in contact with a local contractor to schedule your appointment.
    • After officially diagnosing the problem, the contractor will contact us to make sure the issue is covered by your plan.
    • If everything checks out, the contractor will then repair or replace the item in question.
    • Afterwards, we’ll check in with you by email or phone to make sure you’re happy with the job.
  • What does a home warranty cover?

    Liberty Home Guard offers 3 different plans depending on the coverage your home needs. The Total Home Guard is a combination of both our Appliance Guard and Systems Guard plan. It is our most comprehensive and most economical.

    We offer add-ons to each plan. Check HERE for our Home Warranty Plans & Policies page to learn more about everything we cover.

  • How is a home warranty different from homeowner’s insurance?

    A home warranty covers the costs of repairs and replacements of major home appliances and systems. Home systems, for example, include plumbing, electrical, and HVAC.

    Homeowners insurance provides coverage if theft or natural disaster hits.

  • How is a home warranty different from a manufacturer’s warranty?

    The main difference is that a manufacturer’s warranty generally covers the failed part of a single appliance, but usually doesn’t include the cost of labor or repair. With a home warranty, one plan covers a variety of systems and appliances, making it a more cost-effective way to safeguard your home.

  • Why is buying a home warranty a good decision for homeowners?

    A home warranty protects the homeowner’s budget by removing the risk of fluctuating expenses when big ticket items break down. With a Liberty Home Guard home warranty, the homeowner will pay for a monthly plan, along with a flat rate service call fee associated with any repairs, rather than the full retail cost of replacing or repairing any of their home appliances or systems.

  • Do I have to get a home inspection before getting a Liberty Home Guard home warranty?

    No. Liberty Home Guard doesn’t require a home inspection or any maintenance records to purchase a home warranty plan.

  • How long does it take to fulfill a service request?

    Liberty Home Guard will dispatch a licensed technician to your home within 24 - 48 (business) hours of your request. Extenuating circumstances do apply.

  • Can I choose my own service contractor?

    Yes, you absolutely can. We only ask that you reach out to us first so that we can authorize the contractor you'd like to work with. This helps ensure that the highest standards are applied and that you and your family are kept safe. In our experience, you will usually save the most money and get the best work done using an LHG Certified Professional. All of our contractors are licensed professionals, and their work comes with a 60-day workmanship guarantee.

  • What happens if I sell my home?

    You can take your warranty with you to your new home, or cancel your warranty plan.

    To cancel your policy with Liberty Home Guard, please log in to your online customer portal and select the ‘Policy Details’ tab. There you will find a link titled ‘Cancel Coverage’. Alternatively, you can also call us at (866) 465-2403 or email us accounts@libertyhomeguard.com.

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  • How long does my contract last?

    LHG seeks to empower its customers, enabiling you to find the contract term that is right for you. You can purchase a policy that is month-to-month, annual, or multi-year. Our multi-year plans provide the most value, call us toll free at (866) 396-5837 to find out more.

  • How do I make sure my coverage continues?

    If you have set up automatic payments with us, we will send your new contract 30 days before the old one expires. If you are not on an automatic payment system, you can continue coverage by logging into your account or calling us toll-free at  (866) 396-5837.

  • Can I cancel at any time?

    Yes, you can cancel at any time. If your cancellation occurs within the first 30 days of your coverage, we’ll refund your contract fees minus the cost of claims paid, and we will charge a small administrative overhead fee. If you cancel after the 30th day, you’ll receive a prorated refund of your contract fees for the rest of the contract term minus the cost of claims paid, and we will charge a small administrative overhead fee.

    To cancel your policy with Liberty Home Guard, please log in to your online customer portal and select the ‘Policy Details’ tab. There you will find a link titled ‘Cancel Coverage’. Alternatively, you can also call us at (866) 465-2403 or email us accounts@libertyhomeguard.com.

  • Is there a limit to the number of repairs I get during my contract term?

    No, we do not have a limit, although some coverage limitations, such as cost caps, may apply.

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