With a hand in everything from software to power grids to construction and military equipment, Hitachi is a complex and far-reaching brand. The company’s expansive operations can make it difficult for the average consumer to find straightforward information on Hitachi warranty coverage.
In this article, we’ll review Hitachi’s warranty services as simply as possible. We’ll also share some options for extended warranty coverage that can help you maintain your Hitachi appliances for years to come.
Smaller, more niche companies sometimes have a straightforward warranty policy. This isn’t necessarily the case with Hitachi. The sheer number and variety of Hitachi’s products means that the company doesn’t have a simple umbrella policy.
For the purposes of this article, we’ll focus only on Hitachi’s consumer products—home appliances, outdoor power equipment, and the like—but there is still tremendous variety in warranty terms even with this more limited scope.
Let’s start with air conditioners as an example. Hitachi provides a one-year warranty that covers any and all defects in manufacturing, materials, and workmanship. If the air conditioner fails to operate within one year of purchase, Hitachi will repair or replace the appliance at no cost to the consumer.
It gets a little more complicated after that first year. Hitachi’s warranty covers the full unit for an additional year, but only parts are included. The customer must shoulder the cost of labor. The air conditioner’s controller is covered through the fifth year, though the customer is still responsible for labor costs. A Hitachi air conditioner’s compressor is covered under warranty for ten years, but, aside from that first year of use, the customer is responsible for paying for labor and refrigerant.
Other Hitachi products have similarly complex warranty terms. Outdoor power equipment is generally warrantied for seven years from the day of purchase. If the tool is used for commercial purposes, that warranty period drops to two years. If the tool is rented to multiple users, the warranty period is only one year.
Also note that specific tool and appliance components may have their own warranty periods. Lithium ion batteries, for example, have a two-year limited warranty. Consumable components, such as lightbulbs and filters, may be excluded from warranty coverage.
Finally, Hitachi’s warranty terms vary from country to country, even for the same product. The warranty coverage advertised in Singapore may be different from that in the United States.
The bottom line is that you have some assurance as a Hitachi customer that your product will be protected by a warranty to some extent. It is the consumer’s responsibility, however, to check a product’s documentation or contact Hitachi to understand the warranty terms for a specific tool or appliance.
Once the manufacturer’s warranty expires, consumers can purchase Hitachi protection plans for further protection. The company does provide official Hitachi extended warranties on some—but not all—of its products.
An official Hitachi electronics extended warranty may be useful in that the consumer receives certified repair service, but there are some drawbacks to first-party extended warranties. Most notably, the policy is applicable to only that company’s products.
You can avoid that limitation with an extended warranty from Liberty Home Guard. Our plans can include coverage for virtually any household Hitachi product, big or small. We can also bundle coverage with other systems and appliances in and around your home, even if those items were manufactured and distributed by other companies.
If you’re interested in comprehensive maintenance service and protection for any of your home appliances or systems, call the Liberty Home Guard team at (866)-225-7958 to learn how we can tailor a plan to your needs.