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Hitachi Appliance Repair & Warranty


With a hand in everything from software to power grids to construction and military equipment, Hitachi is a complex and far-reaching brand. The company’s expansive operations can make it difficult for the average consumer to find straightforward information on Hitachi warranty coverage.

In this article, we’ll review Hitachi’s warranty services as simply as possible. We’ll also share some options for extended warranty coverage that can help you maintain your Hitachi appliances for years to come.

Hitachi Warranty Coverage Overview

Smaller, more niche companies sometimes have a straightforward warranty policy. This isn’t necessarily the case with Hitachi. The sheer number and variety of Hitachi’s products means that the company doesn’t have a simple umbrella policy.

For the purposes of this article, we’ll focus only on Hitachi’s consumer products—home appliances, outdoor power equipment, and the like—but there is still tremendous variety in warranty terms even with this more limited scope.

Let’s start with air conditioners as an example. Hitachi provides a one-year warranty that covers any and all defects in manufacturing, materials, and workmanship. If the air conditioner fails to operate within one year of purchase, Hitachi will repair or replace the appliance at no cost to the consumer.

It gets a little more complicated after that first year. Hitachi’s warranty covers the full unit for an additional year, but only parts are included. The customer must shoulder the cost of labor. The air conditioner’s controller is covered through the fifth year, though the customer is still responsible for labor costs. A Hitachi air conditioner’s compressor is covered under warranty for ten years, but, aside from that first year of use, the customer is responsible for paying for labor and refrigerant.

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Other Hitachi products have similarly complex warranty terms. Outdoor power equipment is generally warrantied for seven years from the day of purchase. If the tool is used for commercial purposes, that warranty period drops to two years. If the tool is rented to multiple users, the warranty period is only one year.

Also note that specific tool and appliance components may have their own warranty periods. Lithium ion batteries, for example, have a two-year limited warranty. Consumable components, such as lightbulbs and filters, may be excluded from warranty coverage.

Finally, Hitachi’s warranty terms vary from country to country, even for the same product. The warranty coverage advertised in Singapore may be different from that in the United States.

The bottom line is that you have some assurance as a Hitachi customer that your product will be protected by a warranty to some extent. It is the consumer’s responsibility, however, to check a product’s documentation or contact Hitachi to understand the warranty terms for a specific tool or appliance.

Hitachi Appliances Extended Warranty Coverage

Once the manufacturer’s warranty expires, consumers can purchase Hitachi protection plans for further protection. The company does provide official Hitachi extended warranties on some—but not all—of its products.

An official Hitachi electronics extended warranty may be useful in that the consumer receives certified repair service, but there are some drawbacks to first-party extended warranties. Most notably, the policy is applicable to only that company’s products.

You can avoid that limitation with an extended warranty from Liberty Home Guard. Our plans can include coverage for virtually any household Hitachi product, big or small. We can also bundle coverage with other systems and appliances in and around your home, even if those items were manufactured and distributed by other companies.

If you’re interested in comprehensive maintenance service and protection for any of your home appliances or systems, call the Liberty Home Guard team at (866)-225-7958 to learn how we can tailor a plan to your needs.

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Frequently Asked Questions (FAQ)

  • What is a home warranty?

    A home warranty is a service contract that covers the cost of repairs and replacements for your home’s systems and appliances when they break down over time from normal wear and tear.

  • How does a home warranty work?

    It’s simple, you can select the coverage plan of your choice that is the best fit for your home and budget.

    When you request service for a covered item, you will be charged a pre-set fee in order to initiate the service request.

    With an LHG home warranty, when a covered item needs repair, simply follow these steps:

    • File a claim online or call.
    • After paying your set fee, we’ll put you in contact with a local contractor to schedule your appointment.
    • After officially diagnosing the problem, the contractor will contact us to make sure the issue is covered by your plan.
    • If everything checks out, the contractor will then repair or replace the item in question.
    • Afterwards, we’ll check in with you by email or phone to make sure you’re happy with the job.
  • What does a home warranty cover?

    Liberty Home Guard offers 3 different plans depending on the coverage your home needs. The Total Home Guard is a combination of both our Appliance Guard and Systems Guard plan. It is our most comprehensive and most economical.

    We offer add-ons to each plan. Check HERE for our Home Warranty Plans & Policies page to learn more about everything we cover.

  • How is a home warranty different from homeowner’s insurance?

    A home warranty covers the costs of repairs and replacements of major home appliances and systems. Home systems, for example, include plumbing, electrical, and HVAC.

    Homeowners insurance provides coverage if theft or natural disaster hits.

  • How is a home warranty different from a manufacturer’s warranty?

    The main difference is that a manufacturer’s warranty generally covers the failed part of a single appliance, but usually doesn’t include the cost of labor or repair. With a home warranty, one plan covers a variety of systems and appliances, making it a more cost-effective way to safeguard your home.

  • Why is buying a home warranty a good decision for homeowners?

    A home warranty protects the homeowner’s budget by removing the risk of fluctuating expenses when big ticket items break down. With a Liberty Home Guard home warranty, the homeowner will pay for a monthly plan, along with a flat rate service call fee associated with any repairs, rather than the full retail cost of replacing or repairing any of their home appliances or systems.

  • Do I have to get a home inspection before getting a Liberty Home Guard home warranty?

    No. Liberty Home Guard doesn’t require a home inspection or any maintenance records to purchase a home warranty plan.

  • How long does it take to fulfill a service request?

    Liberty Home Guard will dispatch a licensed technician to your home within 24 - 48 (business) hours of your request. Extenuating circumstances do apply.

  • Can I choose my own service contractor?

    Yes, you absolutely can. We only ask that you reach out to us first so that we can authorize the contractor you'd like to work with. This helps ensure that the highest standards are applied and that you and your family are kept safe. In our experience, you will usually save the most money and get the best work done using an LHG Certified Professional. All of our contractors are licensed professionals, and their work comes with a 60-day workmanship guarantee.

  • What happens if I sell my home?

    You can take your warranty with you to your new home, or cancel your warranty plan.

    To cancel your policy with Liberty Home Guard, please log in to your online customer portal and select the ‘Policy Details’ tab. There you will find a link titled ‘Cancel Coverage’. Alternatively, you can also call us at (866) 465-2403 or email us

  • How long does my contract last?

    LHG seeks to empower its customers, enabiling you to find the contract term that is right for you. You can purchase a policy that is month-to-month, annual, or multi-year. Our multi-year plans provide the most value, call us toll free at (866) 396-5837 to find out more.

  • How do I make sure my coverage continues?

    If you have set up automatic payments with us, we will send your new contract 30 days before the old one expires. If you are not on an automatic payment system, you can continue coverage by logging into your account or calling us toll-free at  (866) 396-5837.

  • Can I cancel at any time?

    Yes, you can cancel at any time. If your cancellation occurs within the first 30 days of your coverage, we’ll refund your contract fees minus the cost of claims paid, and we will charge a small administrative overhead fee. If you cancel after the 30th day, you’ll receive a prorated refund of your contract fees for the rest of the contract term minus the cost of claims paid, and we will charge a small administrative overhead fee.

    To cancel your policy with Liberty Home Guard, please log in to your online customer portal and select the ‘Policy Details’ tab. There you will find a link titled ‘Cancel Coverage’. Alternatively, you can also call us at (866) 465-2403 or email us

  • Is there a limit to the number of repairs I get during my contract term?

    No, we do not have a limit, although some coverage limitations, such as cost caps, may apply.

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